Description We are in search of a Help Desk Analyst I to join our team based in New York, New York. This role offers a contract to permanent employment opportunity in the tech industry. As a Help Desk Analyst I, your focus will be on maintaining and troubleshooting systems, handling customer inquiries, and ensuring efficient operation of our IT infrastructure.

Responsibilities:

• Provide first level contact and convey resolutions to customer issues

• Properly escalate unresolved queries to the next level of support

• Update customer data and produce activity reports

• Walk customers through problem-solving process

• Follow up with customers, provide feedback and see problems through to resolution

• Utilize excellent customer service skills and exceed customers’ expectations

• Ensure proper recording, documentation and closure

• Recommend procedure modifications or improvements

• Preserve and grow your knowledge of help desk procedures, products and services

• Stay current with system information, changes and updates Requirements • Must have a minimum of 2 years of experience as a Help Desk Analyst or in a similar role.

• Proficiency in Cisco Technologies is required.

• Experience with Active Directory is mandatory.

• Must demonstrate a strong understanding of Computer Hardware.

• Experience with Deployments is necessary.

• Proficiency in Microsoft Office 365 is required.

• Experience with Microsoft Teams is mandatory.

• Excellent problem-solving and communication skills are necessary.

• Ability to work effectively in a team and independently.

• Must be able to manage multiple tasks and priorities effectively.

• Ability to maintain a high level of confidentiality and professionalism.

• Strong customer service skills are necessary.

• Must have the ability to learn new technologies quickly. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .