Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

American Express has a network that connects millions of consumers, merchants, and businesses around the globe in a payments and commerce ecosystem that creates value for all its constituents. Our Global Merchant & Network Services (GMNS) Risk Management Team stands behind each of these purchases, thus protecting this network of millions of consumers and merchants.

The Manager will join a team responsible for overseeing a portfolio with exposure of over $5 Billion. You will be a Regional Risk Officer on the front line, protecting the merchant business P&L from loss, while carefully balancing the merchant relationship with American Express. The Manager must have sound judgment, excellent communication skills, be analytical, motivated and be a strategic thinker, who can dive into numeric financial details and understand the business models of companies operating in different industries e.g. travel, retail, etc. while still being able to conduct negotiations with C-Suite executives. Our team members are multitalented who are self-directed and make decisions that have high stake profitability and risk tradeoffs. Additionally, our team plays a central role in both the GMNS and Risk organizations by collaborating with client managers, credit rating team members and supporting various Risk Committees across the enterprise.

Responsibilities:

• This exciting role will be responsible for verifying exposures through financials, business model/KYC review, data analysis, calls with merchants and client managers, and review of other external resources.

• Working with internal partners to source financial information, create review cases, work with Client Managers, support escalations from internal Credit and Fraud Teams, and make risk mitigation decisions.

• Working on special projects when needed, the ability to prepare presentations for upper management, pull data to support ad hoc projects, and other industry specific risk initiatives.

• Prioritizing a portion of a portfolio of high-risk merchants with billions of dollars in credit exposure, proactively managing challenging negotiations with C-Suites, and influencing internal stakeholders to gain alignment on a timeline to take action with our merchants.

• Partner with Acquisition, Relationship Management, Compliance, Collections, Operations and External Agencies to implement risk mitigation strategies.

• In addition, by being close to the fundamental metrics that drive profitability and RoEC (Return on Economic Capital), the you will have opportunities to drive projects to help AXP win in the marketplace.

• This role includes in-depth analytics, developing and monitoring key credit metrics, designing risk mitigation strategies and customer facing negotiations that will strengthen American Express’s competitive advantage and brand promise in the market.

Minimum Qualifications:

• Previous Merchant Acquiring Risk or Commercial Credit Underwriting experience throughout multiple industries.

• Strong financial and analytical acumen, financial credit and/or accounting knowledge, comfort with financial statements.

• Ability to manage a sizeable portfolio of merchants in an organized manner with a sense of urgency

• Strong communication skills, both verbal and written, with previous experience within a client facing role with C-Level executives.

• Ability to confidently present complex credit metrics to C-Suites as well as internal AMEX leadership

• Demonstrated relationship building skills and experience managing multiple stakeholders

• Creative thinker who thrives on finding unique solutions, particularly in workout/mitigation scenarios, which enable all parties to “win”

• Knowledge of SQL, Teradata, SAS, Python and/or other coding programs or a commitment to learn

• Expertise in all MS Office applications (Word, Excel, PPT).

Preferred Qualifications

• Advanced degree, Certification or equivalent work experience preferred.

• Contract negotiation skills

• Understanding of US Bankruptcy Law and Preference Period Risk

• Microsoft Power Bi, Tableau and/or other dashboard building experience

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Risk

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24015647