Job Information
MTA Operations Analyst Benefits in New York, New York
Operations Analyst Benefits
Job ID: 4557
Business Unit: MTA Headquarters
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Human Resources Data Science
Date Posted: Jun 17, 2024
Description
JOB TITLE: Operations Analyst Benefits
SALARY RANGE: $45,125 - $75,208
DEPT/DIV: HR Center of Excellence
SUPERVISOR: HR System Manager
LOCATION: 2 Broadway, New York, NY
HOURS OF WORK: 8:00am - 4:30 pm (8 Hours Per day)
This is a TCU Represented position*
Responsibilities:
Gather, validate and maintain data and other transaction inputs
Gather forms and track status
Enter transactions in PeopleSoft and the service request management tool
Retrieve, index and review scanned documents and forms
Provide satisfactory customer service by receiving, analyzing, researching and seeking
resolution to assigned inquiries
Integrate across BSC teams to document, research and resolve basic issues and
errors as assigned.
Understand when to resolve or escalate to supervisor
Perform / support cyclical processing and period end activities
Complete assignments as delegated by supervisor
Comply with MTA and BSC policies, practices, and procedures
Develop and update operating procedures and training materials as needed
Understand the MTA and BSC vision including how individual responsibilities fit into
the long-term strategies
Track and report status of work
Maintain appropriate level of process, functional and technical knowledge and
participate in training to continue to develop such knowledge
Support other team members as appropriate
Ensure that all assignments are completed with the highest quality and within agreed [1] to Service Level Agreement guidelines and Key Performance Indicator targets
Adhere to team budget
Identify and implement continuous improvement initiatives as assigned
Participate in user groups as necessary
Identify and document input to knowledge management tool
Skills and Abilities:
Minimum one (1) year work experience in human resources benefits processing
experience
Possess specific work experience for HR Benefits
Working knowledge and use of PeopleSoft or related database software
Ability to work in a team environment
Ability to process requests consistently with general supervision
Ability to assess problems and promptly resolve or identify appropriate team to resolve
Strong oral and written communication skills
Strong interpersonal skills with the ability to work with and collaborate across the BSC
at all levels within and outside the organization
Strong time management skills and ability to manage individual assignments
Strong attention to detail
Ability to handle sensitive situations and maintain a high degree of confidentiality
Preferred:
Understanding of MTA HR policies and procedures
Familiarity with performance metrics and ability to meet identified targets
Working knowledge of service request management tools
Working knowledge and use of office productivity tools (e.g., MS Outlook, MS Office
applications) and web-based applications
Shared Services experience
Education:
High School Diploma or GED
Preferred Education and Experience:
Bachelor's or Associate’s Degree with relevant experience in Business or related field.
OTHER INFORMATION:
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.