PROCEDURE PROGRAM ANALYST - 1LOD

WHAT IS THE OPPORTUNITY?

The First Line of Defense (1LOD) Shared Services organization, which is part of the 1LOD Controls Office, develops and maintains tools and resources to support Business Control Officers (BCOs) in carrying out their responsibilities in a consistent and coordinated manner. Shared Services teams serve BCO functions with reporting and analytics; assessment and standardization of risk and control practices; development of shared 1LOD risk and control procedures; and change management and socialization. Shared Services is heavily engaged in leading, managing and/or supporting regulatory and internal issue remediation.

The primary responsibility of this position is to support the enablement, adoption and maturation of effective non-financial risk and control practices in CNB's 1LOD by developing and maintaining procedures in alignment with 1LOD processes for adhering Bank Frameworks, Policies and Standards. The Procedure Program Analyst works closely with BCOs and other 1LOD Controls stakeholders; Royal Bank of Canada (RBC); CNB’s second and third lines of defense (2LOD and 3LOD); business lines and functional/support units; practice and project managers; implementation leads; change owners and professionals; and leaders and other stakeholders, to understand risk and control practices and document them in well-written, standardized and compliant procedures.

What you will do

• Support Shared Services Managers in the review and feedback cycle for non-financial risk management frameworks, policies, and standards and their impact on 1LOD stakeholders – including steps needed to ensure 1LOD adoption – while maintaining positive and productive working relationships with stakeholders across the organization and lines of defense.

• May assist with the analysis of non-financial 1LOD risk and control practices and procedures against regulatory and governance requirements and the identification and documentation of gaps.

• Design and document procedures for 1LOD adherence to Bank Frameworks, Policies, Standards and program requirements.

• Perform or assign proofreading and copy editing duties as needed.

• Execute quality assurance protocolsin alignment with requirements and expectations across lines of defense, such as the Governance, Risk and Controls (GRC) Office, Policy Governance Office (PGO), and Internal Audit.

• Maintains execution tools (e.g., style guides, playbooks, templates, and QC and implementation checklists) with input from key partners and management.

• Prioritize, organize and complete work according to overlapping and time-sensitive deadlines, ensuring timely delivery of complete and accurate procedures.

• Facilitate, document and address feedback on procedures from stakeholders across lines of defense.

• Establish credibility and organizational trust to cultivate collaboration and produce quality work products.

Must-Have*

• Bachelor's Degree or equivalent

• Minimum 3 years of experience in documentation and socialization of procedures, job aids and similar written products

• Minimum 3 years of experience in U.S. banking organization or similar regulated industry

• Minimum 3 years of advanced level experience in Microsoft Office, including Word, Excel, and PowerPoint

Skills and Knowledge

• Financial services industry experience, particularly in risk management or control functions, strongly preferred

• Prefer 5+ years of experience in documentation or preparation of procedures and related written communications

• Executive presentation and general communications experience strongly preferred

• Proficiency in MS Project, and SharePoint; Archer GRC experience a plus

• Strong project management experience

• Demonstrated ability to think critically and facilitate change through collaborative effort. Strong interpersonal and verbal communication skills

• Demonstrated exemplary writing, copy editing and proofreading skills

• Self-motivation, discipline, task focus, and the ability to structure and present work

• Proven track record of delivering high quality results within strict deadlines

Compensation

Starting base salary: $87,027 - $138,965 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.