Restaurant Associates

Position Title: Reception Services Supervisor

Pay 11

Reports To:

Salary: $65,000 - $75,000

Other Forms of Compensation: Benefits

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !

Job Summary

The Lead Receptionist is responsible for overseeing the daily activities of the receptionists at the New York City location, helping to ensure that Reception Services operates at the highest level possible. This is a supervisory position reporting to the Director of Reception Services.

Some Key Responsibilities:

• Monitors staff to ensure that standard operating procedures are followed. Brings recurring performance issues to the attention of the manager.

• Ensures all security protocols for visitor processing and admittance are adhered to.

• Provides client support including answering incoming calls, welcoming clients or guests, preparing meetings rooms, monitoring shared mailboxes and completing conference room reservations. Provides coverage for callouts.

• Serves as an initial escalation point for client questions or concerns. Obtains event requirements from clients and completes conference room reservations for meetings in EMS reservation system. Relocates existing bookings as needed to accommodate executive requests.

• Audits EMS Visitor Data for receptionist team and also assists with general data auditing.

• Provides back-up to the Reception Manager in completing the weekly schedule for the receptionist team, ensuring adequate receptionist coverage throughout the business day.

• Liaison with other internal departments such as AV and Catering, as well as external service providers such as Facilities and Security, to ensure events are executed flawlessly.

• Runs daily, weekly and monthly reports.

• Reviews events calendar and ensures coverage for after-hours events as needed. Adds overtime labor charges to EMS.

• Monitors Welcome Center visitor badge printing supplies as well as general supplies needed by the receptionist team.

Required Skills & Qualifications:

• Minimum three years of experience in the hospitality, receptionist or customer service fields

• Demonstrated ability to anticipate problems and render a seamless customer service experience

• Strong computer skills, including proficiency in Microsoft Office (Word, Excel and Outlook). Knowledge of EMS is a plus.

• Strong written and verbal communication skills. Fluency in more than one language is a plus.

• Ability to lead, manage and inspire others. Exudes teamwork and hospitality

• Ability to meet deadlines

• Flexibility to adapt to business changes and challenges

• Previous managerial experience and/or training is a plus

• Prior experience working for Restaurant Associates and/or Compass Group is a plus.

• High school diploma or equivalent required. BA degree a plus.

Monday - Friday work week. Ability to work a flexible work schedule, including hours outside of the standard business day. Punctuality is a must. Ability to work overtime as needed.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

  Applications are accepted on an ongoing basis.

  Restaurant Associates maintains a drug-free workplace.

Req ID: 1348323

Restaurant Associates

Leah Curry

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