JOB DESCRIPTION

Job Title: Registration Revenue Cycle Specialist

Location: Mount Sinai West/Mount Sinai Morningside

Position Overview : We are seeking a skilled and detail-oriented Registration Revenue Cycle Specialist with expertise in EPIC registration, insurance verification, and benefit coordination. This role is crucial in ensuring the accuracy and efficiency of our registration revenue cycle operations. The ideal candidate will possess comprehensive knowledge of EPIC registration systems and insurance processing, proficiency in managing work queues, correcting complex accounts, identifying system issues, and driving resolutions. Additionally, the role involves active participation in meetings, creating user alerts, conducting training sessions, and performing thorough analysis and reporting.

RESPONSIBILITIES

Key Responsibilities:

· Utilize advanced EPIC registration and insurance verification expertise to ensure accurate patient registration, scheduling, and insurance identification and coordination processes.

· Monitor and manage all registration revenue cycle-related work queues to promptly resolve issues and discrepancies.

· Correct complex accounts with precision and attention to detail.

· Identify system issues related to registration and insurance processes, document them comprehensively, and collaborate with DTP and operational teams to submit system issue tickets, track progress, and ensure timely resolution.

· Actively participate in all meetings related to registration revenue cycle, providing insights and recommendations for process improvements.

· Create and distribute end-user alerts addressing changes to insurances, workflows, or procedures affecting registration and revenue cycle operations.

· Provide guidance and support to staff on EPIC registration processes and best practices.

· Conduct both ad hoc and scheduled training sessions for staff on EPIC registration processes, insurance verification, and related workflows.

· Perform comprehensive analysis and reporting on registration and insurance data, identifying trends, discrepancies, and areas for operational and process enhancement.

· Ensure compliance with regulatory requirements and organizational policies related to registration, insurance verification, and revenue cycle management.

QUALIFICATIONS

Qualifications:

• Bachelors Degree in Healthcare Administration, Business Administration, or related field preferred.

• Minimum of 3 years of experience working with EPIC registration systems and insurance verification in a healthcare setting.

• Expertise in navigating EPIC registration modules and understanding workflows related to patient registration, scheduling, and insurance verification.

• Strong problem-solving skills with the ability to analyze complex issues and propose effective solutions.

• Excellent communication skills, both verbal and written, with the ability to engage effectively with diverse stakeholders.

• Detail-oriented mindset with a commitment to accuracy and compliance.

• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Non-Bargaining Unit, BXH - Strategy Management - STL, Mount Sinai St. Luke's

ABOUT US

Strength Through Diversity

The Mount Sinai Health System believes that diversity, equity, and inclusion are key drivers for excellence. We share a common devotion to delivering exceptional patient care. When you join us, you become a part of Mount Sinai’s unrivaled record of achievement, education, and advancement as we revolutionize medicine together. We invite you to participate actively as a part of the Mount Sinai Health System team by:

• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential.

• Serving as a role model confronting racist, sexist, or other inappropriate actions by speaking up, challenging exclusionary organizational practices, and standing side-by-side in support of colleagues who experience discrimination.

• Inspiring and fostering an environment of anti-racist behaviors among and between departments and co-workers.

At Mount Sinai, our leaders strive to learn, empower others, and embrace change to further advance equity and improve the well-being of staff, patients, and the organization. We expect our leaders to embrace anti-racism, create a collaborative and respectful environment, and constructively disrupt the status quo to improve the system and enhance care for our patients. We work hard to create an inclusive, welcoming and nurturing work environment where all feel they are valued, belong and are able to advance professionally.

Explore more about this opportunity and how you can help us write a new chapter in our history!

“About the Mount Sinai Health System:

Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 43,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes approximately 7,400 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics and top 20 in Cardiology/Heart Surgery, Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children's Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 14 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.

The Mount Sinai Health System is an equal opportunity employer. We comply with applicable Federal civil rights laws and does not discriminate, exclude, or treat people differently on the basis of race, color, national origin, age, religion, disability, sex, sexual orientation, gender identity, or gender expression. We are passionately committed to addressing racism and its effects on our faculty, staff, students, trainees, patients, visitors, and the communities we serve. Our goal is for Mount Sinai to become an anti-racist health care and learning institution that intentionally addresses structural racism.”

EOE Minorities/Women/Disabled/Veterans

Requisition ID : 3017763