At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We are seeking a Lead Salesforce Administrator to join our team based out of our New York office. This roles responsibility is in the refinement and maintenance of the Salesforce platform by both managing the admin team and actively participating to learn the library of features in use, compliance with our governance protocol, delivery of cases in a timely manner according to our SLAs and ensuring growth of key features to support Broadridges use of Salesforce.com and connected applications globally.

We are seeking candidates who are motivated by creating scalable and innovative solutions, best-in-class technical design, and intuitive applications for business users. Success in this role will be based on your ability to solve complex business problems both independently and in collaboration with multi-functional teams, and to see projects through from inception to delivery, and successful adoption thereafter. A strong focus will be on the training and adoption of features, with the ability to track and develop improvements as new functionality is released or common pain points are solved.

Hybrid (flexible options): We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means youll be assigned to a Broadridge office and given the flexibility to work remote.

Key Role Responsibilities

• Solve complex business challenges through well-designed, scalable solutions that do not require high admin overhead, are not error prone

• Demonstrate strong understanding of business needs, articulate up and downstream impacts, and proactively seek input from business partners where needed

• Proactively bring best practices to ensure optimal platform performance and sophisticated technical architecture frameworks

• Identify patterns with feature adoption, drive requirements to improve, and oversee rollout and training

• Consistently execute recurring data updates and/ or imports

• Execute analysis of current state processes, documentation (BRD, Technical, Job Aids, Training Guides) to ensure the latest is always available and in use

• Manage admin team, including offshore resources

• Propose and lead training sessions when adoption is lacking

• Independently author proposals and solutions for net new capabilities to serve in support for downstream development and admin activities, included but not limited to BRDs, Process Flows, Wireframes, and Proofs of Concept

• Evaluate third party/vendor solution proposals for fit with existing platform features and functionality

• Management/ oversight of case queue to ensure team SLAs are met and new ideas are proactively transferred to dev team

• Design and execute integrations against third party or proprietary databases with best practice for end-to-end data governance

• Communication in service of project managements updates, business user support and training, technology partner collaboration

• Post-implementation admin training, adoption monitoring, backlog management, prioritization and delivery of enhancements

Experience/Qualifications

• Salesforce.com Certification, preferably Platform App Builder, Platform Developer, Sales & Service Cloud Consultant

• Delivery of Salesforce.com automation and custom features that directly served a business need, experience leading 3+ transformative initiatives preferred

• Experience in Salesforce.com Sales Cloud core configuration, Flow Configuration, Data Loader, Excel required

• Familiarity managing hybrid team, preferred

• Experience in Platform Events, Sandbox Management, DevOps, Snapshots, SFDC Analytics, Marketing Cloud, JIRA, Project Management, Mobile, Eloqua, OwnBackup, Outlook Integration, Service Cloud, preferred

• SOQL, Talend, HTML, Apex, Javascript, LX web components and exposure or experience with the latest tooling for Salesforce.com optimization all a plus

• Experience with implementations support a SaaS/subscription business preferred

Compensation & Benefits:

• Salary: $105,000-$125,000 annually depending on experience

• Bonus Eligibility: Annual bonus

• FlexPTO

• Benefits: Medical, dental, life, and vision insurance. 401k w/ match, parental leave, and more. Medical insurance starts immediately upon hire. For more information please visit www.broadridgebenefits.com

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.US applicants: Clickhere (https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm) to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com .

Broadridge Financial Solutions, Inc. (NYSE: BR) , is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference (https://www.broadridge.com/about/sustainability/) . Our unique culture is guided by the Service-Profit Chainthe idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications . A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.

Hear from our associates how Broadridge has maintained its culture since the shift to a remote and hybrid working model.

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Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. On and off-site working provides flexibility by balancing the needs of our clients, teams, and associates. Our Connected Workplace is grounded in the following concepts: Flexible, Accountable, Connected, and Supported. This approach allows us to achieve business goals while supporting meaningful work-life integration for our associates. Broadridges high-performance teams thrive in a culture based on trust and mutual respect that emphasizes outcomesrather than how, when, and where work is done.

We are dedicated to fostering a diverse, equitable, inclusive, and healthy environment. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success.

Our goal is to ensure our associates at every level of the organization represent the diversity of the clients we serve and the communities in which we work. We pursue both top-down and bottom-up approaches to advancing diversity, equity, and inclusion initiatives and values into our culture. This is reflected in the varying backgrounds of our over 14,000 associates working in 21 countries around the globe.

Learn about our DEI Program here (https://www.broadridge.com/about/diversity-equity-inclusion) .

We believe that our associates are among our most important assets. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our Connected Workplace where associates may be working on-site, off-site, or using a hybrid model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.