Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Co-brand Partnerships team is a high impact group within U.S. Consumer Services’ Product Management and Lending organization, responsible for developing and managing strategic consumer co-brand card products and partnerships with the world’s major airlines, hotel chains, and financial institutions. This Senior Analyst role will join the Financial Services Institutions (FSI) Co-brand Product Management Team within the broader Co-brand Partnerships organization and support the portfolio’s day-to-day while delivering strategies that drive future growth and greater value for our Card Members.

How will you make an impact in this role?

The Senior Analyst will support end-to-end management of Financial Services Institution (FSI) card portfolios (including unique versions of Platinum and bespoke credit card products). Furthermore, the Senior Analyst will manage elements of the day-to-day relationship (TLM, servicing escalations, issue resolution) and will be responsible for helping to develop strategic perspectives and recommendations for longer term opportunities with partners. This role will blend relationship management, product management, operations, servicing, analytics, and strategy.

Key Responsibilities:

• Support day-to-day relationships with external FSI partners

• Manage portfolio performance reporting to track portfolio trends, inform key stakeholders, internal and external, to inform go-forward opportunities

• Champion portfolio operational excellence, TLM, and risk processes, ensuring compliant operations

• Oversee end-to-end partner payments process and portfolio budgets

• Serve as the key contact for servicing to monitor complaints and drive issues to timely resolution

• Collaborate with internal partners including Marketing, Compliance, GCO, Servicing, and Operational Excellence to drive portfolio growth and maintain sound operations

Minimum Qualifications:

• Strong analytical mindset, comfort with using data, with the ability to synthesize data into actionable insights and strategic recommendations

• Demonstrated ability to assess business needs, identify solutions, and implement them seamlessly

• Strong organization, communication and project management skills

• Proven track record of spearheading workstreams autonomously and driving projects to completion across teams and at all levels

• Ability to build and influence positive relationships with internal and external partners

• Strong collaborator and team player with excellent interpersonal skills and willingness to support projects beyond immediate job scope

• Positive attitude, flexible/proactive workstyle, and customer-first mindset

• Strong proficiency in MS Excel and PowerPoint

• 1-3 years of work experience in Finance, Data Analytics, and/or Product management preferred

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24015960