Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Customer Growth via digital channels is one of the largest investment areas at American Express. As part of the broader Enterprise Digital & Data Solutions (EDDS) team focused on consumer acquisition, you will be responsible for helping to evolve a world class web application that supports the Consumer business and fuel business growth. Our team, US Consumer Shop, manages, develops, and innovates our customer acquisition site & experience for prospects and cardmembers.

The Sr Associate Product Manager role is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. You will have the opportunity to see how you can make a direct contribution to the success of our company. You will work among high performing engineering, design and product teams to build user-centric solutions to challenging problems. You will enjoy being challenged in a lively, collaborative, diverse and inclusive team environment.

Responsibilities:

• Be responsible for the end-to-end strategy, development and execution of new and emerging digital products, services and/or technology platforms, following a User Centered Design approach

• Create and manage projects from concept through production; engaging the necessary teams to craft a rich and engaging customer experience

• Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.

• Lead the Agile product development process (Lean, SAFe, Kanban) including writing user stories, defining support documents, and prioritizing features

• Work closely with cross-functional partners and colleagues (marketing, engineering, legal, compliance, risk) to create and maintain your product backlog

• Be responsible for understanding how our business functions and how it might best be served using new and emerging digital products and/or services.

• Keep up to date with industry, competitor, Agile/SAFe methodologies and new trends

Minimum Qualifications

• Demonstrated interest in digital space

• Knowledge of tech and product development processes, with the ability to succinctly translate requirements between groups of varying experience

• Strong analytical, problem-solving/quantitative skills

• Highly organized; Strong sense of accountability, ownership, and project management skills with proven ability to lead and track multiple high priority initiatives simultaneously efficiently and effectively

• Excellent written and verbal communication skills; ability to present ideas clearly and tailor communication to various audiences

• User-centric; Passionate about understanding customer needs and analyzing customer data to improve the customer experience

• Ability to reconcile varying needs across customers and partners; assemble the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence

• Bachelor’s degree

Preferred Qualifications

• 1-2 years of agile product development experience

• Prior experience with customer facing products and/or web development

• Knowledge of analytical applications like Adobe Analytics

• Bachelor’s or Graduate degree in any Engineering field, Business, Marketing, Human-Computer Interaction, Economics, Computer Science, Psychology or job experience in related fields

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24010215