Title: Senior Manager, Student Services

Department: SEO Scholars, High School

Report to: Associate Director of Programs & Student Success

Compensation: 70,500 - $80,600

FLSA: Full-Time/Exempt

LOCATION/HOURS

• This is a full-time, exempt position with a hybrid schedule requiring in-person work three days a week (including required Saturdays) and virtual work two days a week. The typical weekly schedule is as follows:

• Fall Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month)

• Spring Term: Tuesday through Saturday (3x a month); Monday through Friday (1x month)

• Summer Term: Monday through Friday

• In-person attendance is required for all Saturday programming dates.

• Upon hire, all candidates must be within commutable distance of SEO’s offices at 55 Exchange Place, Suite #501, New York, NY 10005.

• Work requires local travel beyond the office for Saturday programming at the following locations (subject to change):

• Long Island University

• Baruch College

ABOUT SEO

For more than 60 years, SEO has created a more equitable society by closing the educational and career opportunity gap for ambitious Black, Hispanic/Latinx, and Native American young people. All are welcome to apply to our programs.

POSITION OVERVIEW

The Senior Manager of Student Services is responsible for enhancing and expanding the mental health and socio-emotional support systems within the SEO Scholars High School program by developing comprehensive services addressing students’ needs through individual and group counseling. Reporting to the Associate Director of Programs & Student Success, the Senior Manager will lead the social service referral program, supervise and manage MSW interns, and improve student support services while building and refining connections with school counselors, caregivers, and local and national organizations.

Additionally, this role involves developing and driving strategy across departments, providing direct student support, maintaining strategic partnerships, and ensuring compliance and effectiveness through updated policies. This position requires a dedicated, mission-driven individual who takes initiative and values collaboration.

• Direct Student Support and Staff Training (45%)

• Provide 1:1 and group support for mental health crises and other urgent issues, referring scholars to appropriate external providers for long-term support.

• Act as the point person for communication and consultation with school counselors and caregivers regarding mental health and socio-emotional issues, providing general updates and specific follow-up and guidance.

• Work with student-facing Program Managers to create action, behavior, and improvement plans for scholars' socio-emotional health.

• Host regular office hours for students seeking support.

• Attend different grade team meetings on a rotational basis to learn more about the scholars, address concerns, and provide support to staff.

• Develop and facilitate staff training on socio-emotional development, trauma-informed care, and crisis intervention.

• Regularly attend and be available during weekday, Saturday, and Summer programming.

• Program Management and Development (35%)

• Lead and manage the Student Services referral program, ensuring scholars attend meetings and maintaining an efficient, effective process.

• Conduct regular needs assessments and social services inventory across the high school program to inform process revisions.

• Update, revise, and maintain processes for working with school counselors and referring SEO Scholars to external organizations for long-term mental health services. Ensure compliance with NYS guidelines and maintain up-to-date mental health and wellness resources.

• Supervise and manage 2-4 MSW interns, enhance the intern program, and potentially scale it to provide increased support for scholars.

• Manage the emergency and bereavement fund in consultation with the Associate Director of Programs & Student Success.

• Partnership Development and Strategic Collaboration (20%)

• Identify and cultivate relationships with local and national social service organizations to support the overall health of scholars.

• Collaborate with the Program, Curriculum & Instruction, Recruitment and Admissions, and Operations teams to incorporate mental health and wellness practices into various areas of programming, including weekday, Saturday, and Summer Academy.

• Develop and drive strategy in collaboration with scholars and staff across departments to enhance support services.

• Research and disseminate information on partner organizations and best practices related to legal issues affecting scholars and families, including immigration law, housing rights, student rights, and educational equity.

QUALIFICATIONS

• Graduate degree in Social Work from an accredited college or university

• LMSW/LCSW/LCSW-R certified

• SIFI Certified

• 3+ years of experience in an administrative or direct service social work role beyond graduate internship experience, including at least 2 years of direct experience working with students under the age of 18

• Knowledge, understanding, and experience working with youth from low-income families of color, a spectrum of sexual and gender expressions, religious backgrounds, immigrant experiences, and cultural backgrounds in New York City

• Ability to confidently and compassionately navigate difficult, tense, ambiguous situations and circumstances

• Strong work ethic and entrepreneurial spirit that translates into successful accomplishment of program goals

• Highly adaptable and solutions-oriented with an ability to solve complex problems even when faced with resource limitations

• Excellent organizational skills, detail-oriented, and ability to multitask and handle changing priorities

• Excellent interpersonal skills and a high level of professionalism

• Bilingual Spanish/English is preferred; all language skills welcomed!

• Proficient in Microsoft, Google Office Suite, and Salesforce

COMPENSATION & BENEFITS

SEO offers a competitive compensation package and comprehensive benefits plan including low-cost health, vision, and dental options, a generous holiday schedule and PTO policies, disability coverage, fully paid time off for new parents, and employer contributions to health reimbursement and retirement accounts. We are constantly working to improve our benefits each year based on the needs of our employees. We value wellness and strive to consistently use a DEIB lens to put people first and foremost.

The compensation listed in this posting reflects what SEO believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and SEO reserves the right to modify this pay range at any time.

EEOC Policy

At SEO we are committed to cultivating a team that embodies the backgrounds and experiences of the constituencies we serve and the communities we live in, and a workplace that reflects the impact we make in the world. Candidates from all communities – including people of color, women, members of the LGBTQIA+ Community, veterans, and people with disabilities are strongly encouraged to apply.

Equal Employment Opportunity is not just the law, it is our commitment.

Sponsors for Educational Opportunity is an Equal Opportunity/Affirmative Action Employer – M/F/D/V. We will consider all qualified applicants for employment regardless of race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, parental status, genetic information or characteristics, or any other legally protected status.

If you need accommodation while applying for a role with SEO, due to a disability, please email SEO Talent (seotalent@seo-usa.org) .

THE ORGANIZATION

Established in 1963 by Michael Osheowitz, SEO (Sponsors for Educational Opportunity), is an educational non-profit focused on improving outcomes for students from underserved backgrounds. For over 60 years, SEO has been an innovator in education, mentorship, and creating educational programs and opportunities that maximize the full potential of our participants. Each year SEO serves 7,000+ participants nationally, and the organization is widely recognized for developing best-in-class programs with exceptional results.

Not every SEO participant is on the same journey, but all are hungry for opportunity and SEO creates an ecosystem of excellence. Learn more about SEO's programs here: https://www.seo-usa.org/our-programs/