Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. Amex offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex.

At American Express we place an enormous emphasis on users and usability. We sit at the intersection of commerce and experiences and are unique in our business model. We are a part of a handful of companies in the world that own a user’s end to end commerce experience. With our mix of assets like rewards, acquisition, benefits, members only benefits, we are re-imagining how commerce and experiences converge in a more modern, digital, and connected world. As we change the way consumers and their merchant interact with each other, we are looking for unbelievably talented leaders to define and execute against an ambitious vision.

The elegance and efficiency of our banking journeys will create rich capabilities and experiences for our customers, sustainable and competitive differentiation for American Express. We need a high-energy, passionate, and adaptable individual that can help us achieve our banking platform and operations goals.

The Third-Party Relationship Manager (TRM) is responsible for providing oversight and governance of third parties across the Digital Banking platform team. This Third-Party Relationship Manager will have oversight of partners/products providing third party services.

This role ensures that third party suppliers operate within the AXP Third Party Lifecycle

Management (TLM) framework, serving as the primary relationship lead between the Partner and American Express.

Job Responsibilities:

• Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop innovative solutions to meet those needs.

• Work closely with Technology as key partner interfacing back with business teams to oversee and ensure best-in-class delivery and customer outcomes.

• Primary liaison between the Company and contracted third party servicing Partners.

• Establishes and maintains effective working relationships with the product operations team.

• Monitors and improves processes related to third party servicing to minimize risks and to ensure corporate reputation remains intact.

• Conducts contract testing to ensure compliance with AEMP 10 requirements.

• Oversees and evaluates the implementation of new products and services offered by Company at each third-party vendor to ensure quality and appropriate risk mitigation.

• Collaborate effectively with all stakeholders and partners to ensure regulatory compliance.

• Partner with Operation Excellence, Business, Product Management teams among others to identify gaps, create new processes and streamline processes.

• Strong analytical discipline, solution-oriented mindset, and focus on outcomes.

• Strong project/product management skills and demonstrated ability to manage multiple business priorities.

• Ability to build strong relationships, communicate effectively and lead through influence.

• Knowledge of Third-party monitoring, SLA tracking / Progress reporting and Process controls

• Responsible to ensure supplier compliance of AXP standards/requirements.

• Drive departmental standards and audit /review remediation.

• Serve as an escalation point for Partner related issues and incidents.

• Knowledge of Third-party lifecycle activities Pre-contract, post-contract and Termination

• Demonstrated ability to quickly adapt to changing circumstances with a will to win.

• Identify opportunities to build dashboard and support leadership with regular updates.

• Knowledge of risk management functions / familiarity with standard processes and tools; knowledge of those relevant to third-party relationship management will be a plus.

• Knowledge of Operational Risk Events / Corrective Action Plans and management of Third-party tracking.

• Maintain Vendor oversight for PRSAs and Controls

• Support Financial management including Invoice/SLA Credit validation and monitoring for accuracy.

• Support Third-party monitoring/tracking of Business Continuity and DR exercises and validation results.

Qualifications:

• Minimum of 3 years of vendor and contract management experience

• Strong relationship-building skills with ability to effectively influence, collaborate and work across multiple business groups and functions.

• Ability to work independently with minimal supervision.

• Strong organizational, negotiation and communication skills

• Ability to drive and manage multiple projects/ priorities to completion; meet deadlines.

• Analytical and displays thought leadership by being able to transform ideas to actionable plans.

• Ability to execute under pressure.

• Demonstrated proficiency in Microsoft Office related products (Excel, PowerPoint, Project, Word).

• Proven effective people leader skills.

• Experience working in or with various governance and 2nd and 3rd lines of defense organization to support, challenge and promote objectives.

• College degree preferred.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24011285