Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

Job Description:

The Enterprise Comm’s & Mar-Tech Experiences (ECMX) team is a Marketing Centre of Excellence formed to support business units across the enterprise and sits within the Enterprise Digital and Data Solutions Group (EDDS). This role will support the ECMX organization and is responsible for growing the American Express brand in more than 150 countries around the world.

You will be part of a brand-new team, this team is responsible to create/manage products supporting the segmentation, targeting & eligibility domains using MarTech Customer Data Platform (CDP) across 24 Global markets. This team will play a critical role in overall Marketing targeting audience setup, execution and fulfillment of marketing offers across multiple channels. In this role you will own the product roadmap and strategic vision. You will partner with colleagues in Product, Engineering, and the Business to inform and drive forward the product roadmap.

An ideal candidate will be interested in product management, technology modernization, and MarTech Products. The candidate should be a quick-learner, curious problem solver and adept to work in a fast-paced environment.

The Senior Product Manager, MarTech-CDP responsibilities:

• Subject matter expert on Customer Data Platform, its capabilities, integrations, and limitations.

• Contributor to the overall MarTech product design and roadmap, working in partnership with key stakeholders at local and global to ideate and launch new functionalities and feature enhancements, aligned to product OKRs.

• Partnering with key stakeholders to identify and document needs.

• Strategize, and document a scalable CDP implementation tailored to AXP needs.

• Translate Marketing team’s requirements into Product/process designs and define end-to-end workflow for marketing platforms.

• Collaborate with cross-functional teams, including marketing, Marketing operations, engineering, DevOPS, Info security etc.

• Create & own product backlog, conduct sprint planning, backlog grooming, demos, and retrospectives with engineering & product teams.

• Oversee data management on CDP, including building schemas for batch and streaming datasets, configuring source and destination connectors, and ensuring data governance and security policies are in place, especially in regulated industries.

• Collaboration on platform enhancement requests, assisting in prioritization of requests with the respective vendor

• Creative thinker, able to re-envision existing processes to support new product development and product improvements.

Qualifications

• 5 years of Product Management experience in onboarding, integrating and scaling MarTech tools.

• In-depth experience with Customer Data Platforms, e.g. Adobe CDP, Salesforce data cloud, mParticle, Segment.

• In-depth knowledge and experience in data management, including data mapping, governance, schema creation and customer data modeling.

• Understanding of SDK implementations and server-to-server integrations.

• Excellent organizational skills including attention to detail, handling, and prioritization of multiple priorities, managing tight timelines.

• Experience in Agile software development process such as Scrum. SAFe training and certification a plus.

• Ability to translate technical terminology to business partners and business requirements to technology partners.

• Proficient in creating and delivering executive presentations along with excellent communication skills, written and verbal.

• Must have strong work ethic with a global mindset, and have the ability to work independently and within a team; with a "can do" attitude toward creative problem solving.

Approach:

• You are solution-oriented, results-driven, and show up with passion and enthusiasm. You are comfortable working in an innovative and fast-paced environment – you are a self-starter, organized, appreciate the details, and hold yourself accountable for delivery.

• You have excellent business and technical communication skills with the ability to engage, influence, and inspire to drive disciplined collaboration and alignment – you know how to get the best from large, cross-functional teams.

• You make sound decisions, even in the absence of complete information. You rely on a mixture of analysis, wisdom, experience, and judgment when making decisions using appropriate decision-making criteria and principles.

• You are curious with an Enterprise mindset – you connect the dots, and you ask impactful questions. You are not consensus-driven; you thoughtfully, respectfully, and confidently challenge ideas you disagree with.

• You care about your users. You strive to build and deliver solutions that meet customer expectations while balancing product and engineering best practices.

• You care about your team. You create opportunities for your team to lead and grow through a focus on feedback, development, and accountability. You value and contribute to team culture and foster a sense of belonging.

• You have a positive attitude and maintain a sense of humor in the face of challenges and/or setbacks.

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24015874