Job Information
Progyny, Inc. Senior Product Manager, Member Experience in New York, New York
Thank you for considering Progyny!
The Senior Product Manager, Member Experience, will report to the Sr. Director, Product, Member Experience and be responsible for leading the design and execution of Progyny's digital member experience, owning the Progyny app and member web portal. You will collaborate closely with product leads responsible for our family building and women's health products and the data and analytics team. You will partner cross-organizationally to deliver an exceptional member experience that derives high engagement, strong user satisfaction, and improved member outcomes.
What you'll do...
Partner with design and engineering teams to ideate, prioritize, and develop solutions that will drive increased engagement and utilization of our app and web portal.
Prioritize the roadmap for the digital experience, with support of direct manager and aligning with key stakeholders across the organization.
Drive digital measurement plan and report on overall digital KPIs as well as performance of newly released features and functionality.
Identify new opportunities for our digital experience and engage in research to support a business proposal to move forward.
Engage in continuous discovery and member feedback to continuously learn and improve our digital member experience.
Collaborate and drive alignment across the product team and key business stakeholders.
About you...
5+ years of experience in product management for consumer digital experiences (app and web)
Experience in healthcare is strongly preferred, but not required
Exceptional team player who embraces ambiguity and takes initiative to anticipate and solve problems
Ability to prioritize competing opportunities, balance stakeholder needs with business priorities, and drive trade-offs
Excellent communication and interpersonal skills, including the ability to manage large projects cross-functionally and translate digital investment into business benefits.
Must be comfortable working independently in a fast-paced environment with time-management skills, attention to detail, and demonstrated ability to multitask.
Must be driven to deliver results with the ability to establish rapport, earn trust, and effectively collaborate with others.
Experience with scrum engineering practices for software development
Experience with product, design and project management tools such as Jira, Miro, Figma, Product Board, etc.
Experience with analytics tools such as Google Analytics, Tableau, PowerBI, MixPanel, etc.
Bachelor's degree in engineering, computer science or business analytics field preferred
Resilient and passionate, understanding that change is constant and having the ability to adapt with a positive attitude.
About Progyny:
Progynyis a transformative fertility, family building and women's health benefits solution, trusted by the nation's leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools;provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is toempower healthier, supported journeys through transformative fertility, family building and women's health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.
Our perks:
Family friendly benefits: Paid family and parental leave-, fertility and family building benefits (including egg freezing, IVF, and adoption support), family care fund and Parents' Employee Resource Group
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Company social events
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is: $120,000 - $130,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be anEqual Opportunity and Affirmative Action employer.We respect and seek to empower each individual and support the diverse cultures, perspectives,skillsand experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to apply@progyny.com.
Minimum Salary: 31200.00 Maximum Salary: 31200.00 Salary Unit: Yearly