Title: Learning & Development Specialist - [HYBRID]

FLSA Status: Exempt

Department: Human Capital

Reports to: Director, Learning & Development

Positions reporting to this position: None

Salary: $65,000

Purpose of the Opportunity

At Win, the Human Capital team is focused on making people feel seen, heard, and connected with the organization’s vision, mission, and values. We strongly believe in putting our employees first by investing in their development so that they can provide extraordinary services to our clients. Our philosophy is to attract, develop and retain the right talent for the organization by supporting, encouraging, and empowering our employees to learn and advance in their careers.

The Learning & Development Specialist is responsible for combining technical expertise with excellent interpersonal skills to assist in the creation of effective learning experiences for Win’s employees. This position will work closely with the Director of Learning & Development to assess organization-wide developmental needs and drive training initiatives. The selected candidate will be responsible for managing and administering the use of the LMS system, including training users and troubleshooting common issues. The Learning & Development Specialist will also be responsible for monitoring staff’s participation in all learning opportunities and reporting on key performance indicators.

Key Accountabilities

Collaboration

• Assist with conducting needs assessments to understand the skill sets required by employees.

• Assist with designing and developing training programs and materials that meet the organization’s needs.

• Assist with facilitating and conducting training sessions, lunch & learns, workshops and webinars.

• Assist with evaluating the effectiveness of training programs and work with the Director to adjust, as necessary.

  LMS Administration

• Train staff and leaders on the use of the LMS system.

• Help with the creation of course activities in the LMS including advertising and tracking participation.

• Plan annual regulatory/mandatory training schedules and ensure staff participation.

• Collaborate with other internal stakeholders to continually update the LMS with other critical information.

• Create training schedules and manage the logistics of the sessions, including venues and materials.

  Facilitation

• Assist with the development and facilitation of new-hire orientation and 30/60/90 days sessions.

• Assist managers on the process of goal setting, performance reviews and identifying learning opportunities.

• Review performance evaluations to identify and recommend training needs.

• Manage and support in-house training space and equipment.

• Develop and support continuous education support materials to be used for reference once training has been completed.

  Continuous Learning

• Stay updated on new training methods and techniques.

• Update job knowledge by taking part in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.

  Communication

• Assist with fostering a 'culture of learning' within WIN, which includes personal collaboration with individual managers/employees to address specific needs.

• Assist in developing and maintaining organizational communication with the company's employees on every level to promote the program and plan for additional training.

  Essential Functions:

• Must be able to sit at a computer for the majority of the workday.

• Must be able to use public transportation to attend Win meetings and other related events.

  Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Good presentation skills.

• Ability to collaborate with multiple departments and types of employees.

  Required Qualifications:

• Commitment to Win’s mission, vision, and values.

• Bachelor's degree in relevant field.

• Two to three years of experience supporting managers with their training needs.

• Familiarization with LMS management and utilization (knowledge of Docebo a plus).

• Excellent Microsoft Office skills.

  Preferred Qualifications:

• SHRM-CP or SCP certification.

  Core Competencies:

• Leading Others: Demonstrates flexibility, adaptability and initiative. Engages others to achieve high standards.

• Facilitating Change: Supports critical large-scale changes. Develops and meets challenging but achievable goals.

• Managing Performance: Monitors performance against standards and shares expectations clearly. Gives feedback in writing and verbally, documents performance concerns.

• Applying and Developing Expertise: Encourages acquisition of knowledge and skills. Applies technical knowledge to solve problems quickly and effectively. Must pay attention to detail.

• Communicating and Collaborating: Works collaboratively. Relies on and supports others to achieve results. Uses effective verbal and written communication with appropriate tone.

  #IND

  WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

  Our most effective service to our community comes from a diverse mix of minds, backgrounds and experience. As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.