Description

About the internship:

E-ZPass Customer Service is looking for a Data Analytics intern to join their team! The E-ZPass Customer Service team works closely with customers and non-revenue account holders who use Port Authority bridges and tunnels. Our team’s mission is to ensure that customers have a positive experience when contacting us. The team works to successfully resolve any outstanding issues that may occur with E-ZPass accounts and Toll Bills.

Responsibilities:

• Complete ad-hoc data analysis tasks ranging from: gathering, cleaning, and validating data outputs using Excel and Oracle SQL.

• Create Power BI visuals after gathering stakeholders’ requirements.

• Maintain and improve existing Microsoft Power Automate workflows.

• Automate workflows using Microsoft Power Automate or python.

• Maintain and improve existing team’s financial model

• Create various new data collection processes

Minimum Qualifications:

• Enrollment at a college/university through Summer 2025 and into the Fall 2025 semester

• Major in Business Administration, Computer Science, Information Systems, Data Science/Analytics, Operations Research, or a related field.

Desired Qualifications:

• Beginner to intermediate SQL skills

• Proficient in technology and basic Microsoft Office platforms

• Working knowledge of databases

• Some knowledge of Microsoft Power Automate and Power Apps

• Excellent analytical and research skills

• Familiarity with metrics and KPIs is a plus

Internship Details

• The start date will be Thursday, May 29, 2025

• The internship will last approximately 12 weeks, ending on Friday, August 22, 2025

• This is a full-time internship (5 days per week at 7.25 hours per day)

• The format is expected to be enter hybrid

Selection Process

• Only applicants under consideration will be contacted

• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

• Different internships will have different timelines for interviews

Compensation & Benefits

• The hourly rate range is $17.63 to $29.57 (the exact rate will be determined by internship type and rising school year)

• Ability to opt in to the New York State and Local Retirement System

• Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)

• Facility Tours

• Career Panels

• Social/Networking Events

REQNUMBER: 62458