Job Information
Meta Technical Account Manager, Music Label Operations in New York, New York
Summary:
The Media Content Operations team develops solutions for media companies on Facebook and Instagram by creating scaled systems to address the issues impacting their experiences with the suite of Facebook products. Our Music Partner Operations team is committed to providing support for music content partners inclusive of the specific needs of the industry.We are seeking a Technical Account Manager to manage technical operations and product support functions for record labels. Candidates will have operational experience with labels including catalog ingestion, data reconciliation, and partner management.
Required Skills:
Technical Account Manager, Music Label Operations Responsibilities:
Provide front-line support as part of a global partner operations team
Execute and optimise support workflows for music partners around product use, product insights, and issue resolution
Partner closely with cross-functional teams – including partnerships, operations, legal, product, and engineering teams
Operational support for music rights management products and tools
Communication with partners in regard to onboarding specifications and processes, including general documentation
Minimum Qualifications:
Minimum Qualifications:
Operational experience at a rights-holder or digital service provider (DSP)
Knowledge of digital rights management products
BA or BS degree
5+ years of experience in media operations management, product management, online operations, consulting, or analytics
Experience to balance competing requests from internal and external partners
Preferred Qualifications:
Preferred Qualifications:
Experience working with global teams
Experience with DDEX standards
Knowledge of the music industry
Experience working with product and engineering
Experience with SQL, data reporting processes, and pipelines
Public Compensation:
$93,000/year to $136,000/year + bonus + equity + benefits
Industry: Internet
Equal Opportunity:
Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.
Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.
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