Transit Support Coordinator 1 & II- Operations Planning

Job ID: 5570

Business Unit: MABSTOA

Location: New York, NY, United States

Regular/Temporary: Regular

Department: NYC Transit Authority

Date Posted: Aug 6, 2024

Description

JOB INFORMATION- Amended 1/24 (responsibilities)

Title: Transit Support Coordinator I&II

First Date of Posting: 1/22/2024

Last Date of Filing: Open till filled.

Authority: OA

Department: Customer Service & Operations Support

Division/Unit: Operation Planning

Reports to: Superintendent

Work Location: Various

Hours of Work: Various

“This posting is for MTA employees only.”

COMPENSATION

Salary Ranges:

Transit Support Coordinator I: $52,648 - $53,286 (New Hire Rate: $45,779)

Transit Support Coordinator II: $60,542 - $61,282 (New Hire Rate $52,648)

RESPONSIBILITIES

Transit Support Coordinator Level I:

Supervise traffic checkers in Field, Office and Control Desk operations; distribute.

material and assign traffic checkers to system signage maintenance work; distribute.

and collect traffic checker survey work; perform quality control checks in Field, Shop and Control Desk locations to ensure the data collection is valid; communicate employee discrepancies and

monitor daily absences; ensure that overtime and extra work assignments are.

completed; collect employee sick lines and other miscellaneous leave forms; assign.

daily service notice signage and customer support assignments. Interact with other.

departments, subway, buses during general orders. Operate non-revenue vehicles.

Transit Support Coordinator Level II:

Supervise and train Transit Support Coordinators Level I and hourly personnel in

various operations: monitor material usage and ensure labor needs are met for.

maintenance of system signage; ensure adequate supervision to maintain the survey.

work program: recommend employee discipline and monitor employee availability.

monitor overtime and extra work assignments; perform quality control checks in Field,

Shop and Control Desk locations to ensure that data collection is valid, signage is posted.

correctly, and customer information is being communicated correctly; prepares and

submits operational reports to management, performs Transit Support Coordinator

Level I duties as required. Operate non-revenue vehicles

EDUCATION AND EXPERIENCE

A four-year high school diploma or its educational equivalent and one year of full-time experience collecting, compiling and/or analyzing survey information, performing stock, inventory or general warehousing functions, or other work experience that includes the collection, calculation and record keeping of large amounts of data; or

An associate degree or completion of two years of study (60 credits) from an accredited college.

Special Note

One year of experience as a Transit Support Coordinator, Level I is required to be considered.

for placement in Assignment Level II.

DESIRED SKILLS

• Excellent verbal and written communication skills including excellent technical writing skills.

• Working knowledge of NYCT operations and procedures; a driver's license valid in NYS

• Experience in Microsoft Excel, Word, Access, PowerPoint, etc.

• Ability to multi-task

• Ability to work independently with minimal supervision.

  SELECTION METHOD

  Based on evaluation of education, skills, experience, and interview.

  OTHER INFORMATION

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

EQUAL OPPORTUNITY EMPLOYMENT

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.