BluePearl Pet Hospital is seeking an experienced Manager of Field Operations to join our team in our NJ/NY Market!

• Are you a passionate leader who is ready to make a difference?

• Do you have excellent time management, follow-through and organizational skills?

• Do you love building successful teams who provide premier customer service and patient care?

Annual Salary : $125,000 - $171,000

This pay band is dependent on experience and advancement through our competency assessment tool.

As a Manager of Field Operations you will:

• Responsible for direct supervision of hospital operational leaders and partnership with hospital medical leaders.

• Partners with hospital medical leadership to create and maintain a high performing hospital focused on medical excellence with outstanding patient care.

• Maintains presence and accessibility within the hospital(s) a minimum 80% of the time.

• Monitors hospital KPIs and manages the execution of plans to achieve KPI performance objectives.

• Accountable for the fiscal objectives and financial performance of assigned hospitals.

• Assesses regularly the engagement level of associates, holds hospital leadership accountable for associate engagement and retention.

• Communicates and cascades key initiatives impacting hospital operations and associates in an effective manner.

• Educates direct reports regarding company priorities, policies, and protocols and ensures accountability for adherence.

• Oversees hospital managers to ensure that hospital operations are efficient, effective, and meeting organizational objectives.

• Coaches, mentors, and takes corrective actions for direct reports in partnership with P&O as needed.

• Provides performance feedback to associates including day-to-day recognition, conducts associate performance reviews, and ensures appropriate coaching/mentoring is arranged as needed.

• Ensures communication and feedback channels with associates are open, schedules and facilitates regular communication opportunities, and is responsive to associate concerns.

• Understands and ensures compliance with Occupational Safety and Health Administration (OSHA), Drug Enforcement Administration (DEA), U.S. Food and Drug Administration (FDA), and applicable state and local agencies.

• Partners with assigned P&O Business Partner and senior leadership to understand and ensure compliance applicable federal and local labor laws as associate relations matters arise.

• Utilizes sound understanding of finance within business context to develop and execute tactical plans in support of strategic objectives established for assigned hospital(s).

• Manages expenses, budgets, and local reporting.

• Develops and implements operational methods that result in efficiency and effectiveness.

• Manages projects that relate to hospital expansion and growth including the addition of new services, new locations, and renovations.

• Partners with Medical Director(s) and other hospital medical leaders, monitors Clinician production, develops plans to facilitate and/or support growth, and ensures successful execution.

• Monitors and controls alignment with financial operating plan, communicating significant concerns and recommends adjustments to plan based on operating need to Director Field Operations (DFO).

• Communicates protocols for safety and facility maintenance to appropriate associates.

• Relays information regarding need for repairs and/or maintenance of equipment, building, and grounds and communicates with associate regarding status.

• Partners with Field Marketing Coordinator to ensure strategies to support demand generation, demand conversion, and client experience are executed appropriately.

• Other job duties as assigned.

Education and Experience

• Bachelor’s degree in Business, related field, or the equivalent combination of education, training, and experience.

• 5+ years relevant experience in a management role with 2+ years of multi-site or revenue size of greater than $20MM required.

Why BluePearl?

• Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.

• We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.

• To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.

We value your health and well-being as an associate by providing you with the following:

• Parental leave benefits

• Medical, dental, vision, and life insurance options.

• Flexible work schedules

• 401k and retirement planning

• Time to reset, rewind, and reflect through our paid time off and floating holiday plans

• A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment

• We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.

   

BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.