The Payments organization is a motivated, forward thinking team comprised of high talent product managers with a singular focus of delivering innovative payment services via the most important platforms of today and tomorrow. We seek to transform customer experiences, simplify the ways we do business, and tirelessly drive toward product excellence. We value controls, simplicity, and consistency in the capabilities and features we deliver.

As a Vice President - Merchant Implementation and Success Manager in the Digital Payments team, you will be the main point-of-contact for integrations with our prospects and clients. You will manage and have a deep understanding of the intricacies and nuances of each client integration, ensuring a seamless and elegant integration. You will share insights of key metrics to all parties, suggest improvement opportunities, and keep up to date with the competitive landscape. You will also be responsible for articulating and evangelizing the strategic vision of the product

Job Responsibilities

• Maintains deep knowledge of area product vision, strategy, roadmap, technical implementation, operations, and reporting.

• Manages operating model - responsible for documentation, implementation, and ongoing strategy and planning for agile ceremonies (core and sprint), stakeholder forums, semi-annual off-site, all hands celebrations, product/quad stand up.

• Manages key executive and stakeholder updates - responsible for leading material planning and creation in partnership with Product team and extended Quad, e.g., stakeholder forums, business unit reviews (BURs), and other executive updates.

• Proven success in collaborating, influencing and driving decisions with multiple stakeholders, including team members across product, technology, design, and data and analytics

• Proactively identifies opportunities to help amplify our work across the organization and drive partnership with LOBs and Product teams.

• Collaborates with POs, Agility Leads, Engineering Leads, and Design in ceremonies to confirm impacts and scope across teams, and sprint sequencing.

• Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives.

Required qualifications, capabilities and skills

• 7+ years of experience in digital, program management, product management, and Agile practices and principles.

• Experience or understanding of digital and mobile payments including online payments including wallets, BNPL, merchant acquiring & processing

• Ability to think strategically and to connect the dots to the bigger picture, while still comfortable diving into the details required to ensure successful execution.

• Ability to influence stakeholders with diverse points of view and build coalition.

• Structured thinker, effective communicator with excellent written communication skills.

• Knowledge of APIs, open Banking and engineering practices.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary

New York,NY $118,750.00 - $200,000.00 / year