Visitor And Research Experience Associate (P/T)

Department: Visitor Experience

Employment Type: Part Time

Location: Stephen A. Schwarzman Building

Reporting To: Christina Sapone & Mitchell Bradford

Compensation: $16.00 / hour

Description

Overview

The Visitor and Research Experience Associate is a world-class service professional who strives to provide personalized, proactive, comprehensive service to all Library patrons. Prizing creative and efficient solutions, Associates not only find paths to solve service issues, but also serve as guides on the innumerable journeys patrons embark on at The New York Public Library. The Associate interacts with visitors to help manage the flow of incoming traffic to exhibitions and the Visitor Center, ensures visitors are presented with the many opportunities to experience the Library in the exhibitions, gift shop, or guided tours, and helps ensure an optimum research environment for Library patrons.

The Visitor and Research Experience team is responsible for a variety of patron-facing functions at The New York Public Library’s Stephen A. Schwarzman Building, including exhibition flow, visitor center management, the visitor volunteer program, and Rose Main Reading Room monitoring and tours. Together, these service points provide a welcoming, engaging, and ongoing experience for all visitors, such as researchers, casual readers, tourists, event attendees, and patrons of the retail shop and cafe.

Responsibilities

Reporting to the Assistant Manager, Visitor and Research Experience, the Visitor and Research Experience Associate will:

• Projects a positive and courteous attitude and provides exceptional public service and assistance to researchers and general public visitors to NYPL.

• Promotes Library resources and programs with a focus on highlighting NYPL exhibitions, Visitor Center, and tours.

• Conducts visitor check-in at exhibitions.

• Works with colleagues to ensure the Bill Blass Public Catalog Room and Rose Main

• Reading Room, maintain an environment conducive to research and public services.

• Provides information about essential library services and materials.

• Provides queue management as necessary.

• Stocks, distributes, and trouble shoots essential visitor materials including but not limited to maps, exhibition brochures, and audio guides.

• Performs additional duties as assigned.

Required Education, Experience & Skills

Required Education & Certifications

• High School Diploma Required

Required Experience

• Experience with in visitor-facing role at a major cultural institution preferred

• Experience working with large, diverse teams preferred

• Experience troubleshooting complex service situations

• Ability to speak foreign languages preferred

Required Skills

• Superb interpersonal and communication skills

• Strong problem-solving skills

• Demonstrated ability to work as part of a team

• Demonstrated reliability and professionalism

• Ability to maintain positive customer service demeanor

Managerial/Supervisory Responsibilities

• None

More...

Core Values

All team members are expected and encouraged to embody the NYPL Core Values:

• Be Helpful to patrons and colleagues

• Be Resourceful in solving problems

• Be Curious in all aspects of your work

• Be Welcoming and Inclusive

Work Environment

• Public Library Setting

Physical Duties

• Moving book trucks

• May require travel within NYC

• Requires alternating between stationary and frequent movement during an 8-hour shift

Pre-Placement Physical Required?

No

Union/Non Union

Non-Union

FLSA Status

Non-Exempt

Schedule

• Part-Time Position is between 21-28 hours weekly. The Stephen A. Schwarzman Building is open to the public 7 days a week from between 10am - 8pm. Must have availability during hours of operation/weekend and evening required.

This job description represents the types and levels of responsibilities that will be required of the position and shall not be construed as a declaration of all of the specific duties and responsibilities for the role. Job duties may change if Library priorities change. Employees may be directed to perform job-related tasks other than those specifically presented in this description as needed.

The New York Public Library Salary Statement

At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies.

Union Salaries are determined by collective bargaining agreement(s).