Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons

• MORE employee discounts on lodging, food, gear, and mountain shuttles

• 401(k) Retirement Plan

• Employee Assistance Program

• Excellent training and professional development

• Referral Program

To Learn More, please review the Benefits Eligibility Summary (https://vailresorts.service-now.com/hrportal?id=knowledge&sys_id=4a491bcbdb8b6b0091bb929adb9619fe)

Job Summary:

Our team members are responsible for all one-on-one interactions that take place across our communication channels (phone and emaill) and actively contribute to the overall experience of our guests. Inbound calls offer a variety of sales inquiries, general information about our products and resorts, account management support, and opportunities to provide helpful solutions to our guests. You will be part of a dynamic team at CSS whose opportunities for both personal and professional development are limitless!

Job Specifications:

• Outlet:  Corporate

• Expected Pay Range: $20.00 - $22.76 / hour

• Shift & Schedule Availability:  Full Time

• Skill Level: Intermediate

• Other Specifics: Remote  

Job Responsibilities:

• Responsible for providing informed and accurate communications to guests about products and services offered for all ski resorts and properties in the Vail Resorts portfolio via telephone.

• Able to provide an Experience of a Lifetime through positive guest interactions and strong attention to detail.

• Work with managers to achieve monthly departmental goals.

• Must be able to maintain quality performance on incoming phone calls from guests with a goal of answering at least 85-90 calls per day. The calls will be a variety of sales calls, service calls, and service recovery.

• Retaining significant amounts of information in order to provide the best customer service with the most accurate and helpful information.

• An organized, responsible, punctual, accountable individual who has a sense of urgency and recognizes the importance of adhering to call center and customer service standards.

• Ability to work well with the call center team as a whole. This means actively contributing at team meetings, maintaining flexibility in their scheduling, and a willingness to adapt to changes in workflow and environment as our business is ever-changing.

• Other duties as assigned

Job Requirements:

• Minimum of one year call center experience and/or associates degree/college degree desired

• Professional communication and phone etiquette skills required

• Proficient computer and interpersonal skills required

• Ability to handle a high volume of phone calls without interruption in a pleasant efficient manner

• Position recquires a dependable, flexible, self motivated team oriented agent

• Flexibility work schedule that may include weekend days, holidays, and evenings as needed.

• Must be able to work through the end of the season, typically May.

• Bilingual Desired.

• Please upload a resume, your application will not be considered without one.

Home Office Requirements:

• Dedicated phone line required (VoIP is not permitted)

• Private, secure, distraction free workspace

• High speed wired internet connection; 20+mbps that is provided by a direct carrier (Satalite Internet is not permitted)

Computer equipment will be provided by the company

The expected pay range is $20.00 - $22.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 506260

Reference Date: 12/05/2024

Job Code Function: Sales