Description

We are in search of a meticulous and dedicated Customer Service Representative to be part of our team situated in Newark, California. As a Customer Service Representative, your role will involve handling a high volume of calls, aiding in customer inquiries, and maintaining up-to-date customer records. This role offers a contract to hire employment opportunity, where you will be integral in ensuring that our customer service standards are upheld and exceeded.

Responsibilities:

• Responds to incoming telephone calls and referrals, as this is a call center environment.

• Assists patients in registering and canceling appointments

• Accurately documents and routes calls to the proper department

• Identifies urgent customer needs or operational issues, and escalates appropriately

• Efficiently navigates medical records and ensures patient information is up-to-date and accurately entered in the correct location

• Meets all regulatory and compliance standards

• Delivers high-level of customer service

• Follows documented protocols and guidelines

• Meets and exceeds departmental quality assurance standards

• Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding services

• Uses functionality of the telephone system as required

• Other departmental duties as assigned

  Requirements

• Position requires 2 years of customer service experience

• Experience in Call Center is a plus

• Ability to provide exceptional customer service

• Experience in answering inbound calls is crucial

• Knowledge in handling answering multi-line phone system is necessary

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .