CREDIT CARD OPERATIONS SPECIALIST

WHAT IS THE OPPORTUNITY?

Processes Finance related responsibilities: Lockbox, Payments, Fee/Payment reversals and research, credit balance research and refunds. Processes Admin related responsibilities: Boarding Consumer/Commercial applications, credit card maintenance, Colleague Commercial Card portfolio. Access credit card software and other systems to perform following the functions, data entry, document verification and client service. Fast paced and deadline driven environment. Requires attention to detail, high degree of accuracy, with the sense of urgency in daily processing while maintaining excellent client service. Communicate and collaborate with colleagues at all levels of the bank, vendors and partners. Learns and keeps current on VISA rules and regulations. Responsible for maintaining operational integrity of credit cards through adherence to Bank and department policies and procedures.

What you will do

• Handles payment processing from various channels of submission, including telephone payments

• Board consumer/commercial card applications.

• Admin/Client Service/Finance credit card maintenance.

• General internal and external client service such as answering phones,responding to emails and provide information.

• Data and/or document verification.

• Preparation of monthly tracking reports.

• Stays up to date with all Systems, Process and Product changes

• Perform other duties as assigned by management

• Complies fully with all Bank Operational and Credit policies and procedures as well as all regulatory requirements.

• Completes all required training.

Must-Have*

• Minimum 1 years of banking/financial services experience

• Minimum 1 years of credit card experience

Skills and Knowledge

• Position requires incumbent to be detail and process oriented, work comfortably with numbers, follow specific written and/or verbal wire instructions, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.

• Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines.

• Must be able to communicate effectively with internal and external clients via phone to answer inquiries and explain high risk conditions requiring their processing instructions and/or approval decision.

Compensation

Starting base salary: $18.39 - $27.62 per hour. Exact compensation may vary based on skills, experience, and location.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.