Customer Service Representative

Newark, DE

Onsite M-F (8am-4:30pm)

Join our dynamic team as a Customer Service Representative and make a genuine impact! Become the friendly voice that addresses inquiries, shares exciting product updates, and efficiently processes orders. Deliver top-notch support, help us achieve our goals, and ensure everything runs smoothly. You'll also have the opportunity to build meaningful relationships with our customers. Ready to be part of something rewarding and fun?

This position supports our Romer Labs division, a global leader in innovative diagnostic solutions for food and feed safety. With a focus on mycotoxins, food allergens, GMOs, and microbial contaminants. Making the World's Food Safer® romerlabs.com

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Responsibilities:

• Manage and prioritize incoming orders to guarantee on-time delivery

• Assess customer needs and suggest personalized solutions

• Address inquiries and resolving issues related to invoicing, shipping, and complaints

• Promptly acknowledge orders and maintain open lines of communication with our valued customers

• Keep accurate customer records, oversee order fulfillment, handle returns, and provide detailed reports

• Act as a bridge between customers and internal teams for smooth issue resolution

  We bring:

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers;

• A culture that prioritizes safety and well-being, both physically and mentally;

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;

• and respected – regardless of their background, beliefs, or identity;

• A firm belief that working together with our customers is the key to achieving great things;

• An eagerness to be one team and learn from each other to bring progress to life and create a better future;

  You bring:

• High school diploma or equivalent + 2 years of Customer Service experience

• Advanced skills in Microsoft Office

• Salesforce and SAP experience preferred

• Strong written and verbal communication skills

• Exceptional organizational and multitasking skills for success in a fast-paced setting

• Proficiency in data entry and basic accounting

  dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

  As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

  Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

  We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

  About dsm-firmenich

  As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people. www.dsm-firmenich.com

  Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.