FRAUD DETECTION SPECIALIST I

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Hybrid Schedule 3 days in office- 2 days remote*

Schedule *M-W, Fri-Sat from 2p-11p EST*

WHAT IS THE OPPORTUNITY?

A Fraud Detection Specialist level I, will review alerts/transactions that are flagged as potentially fraudulent, or out of pattern, based on the client's normal activity. Alerts and/or transactions may consist of various payment types and colleagues in this department are tasked with reviewing and verifying these alerted transactions via outbound and/or inbound call, in addition to initiating dispute claims. This position will play a key role in the prevention of losses to City National Bank and its clients. The Fraud Detection Specialist I, is a position requiring banking operations and/or contact center knowledge, and a general knowledge of fraud identification and prevention.

What you will do

• Demonstrate resiliency and adaptability in a fast-paced contact center environment

• The Fraud Specialist is responsible for reviewing fraud alerts and internal notifications to identify fraudulent or suspicious activity

• Approach problems logically and with good judgment to ensure the appropriate customer outcome

• Demonstrate personal excellence including punctuality, integrity, and accountability

• Comfortable in a metrics driven environment that requires the ability to prioritize and multitask

• Think critically and exercise independent judgement

• Following established policies and procedures, initiates appropriate actions steps to mitigate risk and protect the Bank from financial loss

• Opens cases/claims on all suspicious activity and appropriately investigate, and escalate when needed

• Works to detect various fraud schemes (email compromise, elder abuse, counterfeit checks, ATO, etc.) and characteristics of red flags, performs additional duties as assigned.

• Performs defined mitigation steps to reduce financial loss to our customers and the bank

• Ability to complete assigned duties within daily deadlines, both efficiently, timely, and with minimal supervision to meet KPIs and SLAs

Must-Have*

• Bachelor's Degree or equivalent

• Minimum 2 year of general office, back office banking or accounting experience required

• Advanced computer experience required (e.g. MS Word, Outlook and Excel)

• Minimum 3 years in banking operations.

• Minimum 2 years of experience in fraud investigations, disputes, and /or fraud exposure.

Skills and Knowledge

• Must work well in a team environment, as well as independently

• Must have a strong and positive work ethic and follow CNB core values

• Must be flexible and adapt quickly to change

• Ability to multi-tasks and meet specific performance goals

• Advanced Knowledge of PC functions in a Windows based environment

• Effective written and oral communication skills to interact effectively with all levels of bank personnel and clients.

Compensation

Starting base salary: $22.27 - $33.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.

ABOUT CITY NATIONAL

City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.

*City National Bank does business in Miami and the state of Florida as CN Bank.

For more information about City National, visit cnb.com.

EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION

City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.