Job Classification:
Technology - Engineering & Cloud
Are you interested in building capabilities that enable the organization with innovation, speed, agility, scalability and efficiency? The Global Technology team takes great pride in our culture where digital transformation is built into our DNA! When you join our organization at Prudential, youll unlock an exciting and impactful career all while growing your skills and advancing your profession at one of the worlds leading financial services institutions.
Your Team & Role
As a Lead, Platform Engineer- Genesys on the Voice & Contact Center Technologies team, you will partner with product owners, tech leads, designers, engineers and delivery professionals to improve Voice and Contact Center platform. You will code, test and debug new and existing applications as you implement capabilities to solve sophisticated business problems, deploy innovative products, services and experiences to delight our customers! In addition to advanced technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous learning focus to all that you do.
Here is What You Can Expect on a Typical Day
Configure and build applications ensuring that the solution follows latest practices and industry standards for Genesys cloud & Industry leading Bots (Lex, Amelia, Genesys etc.), using modern design patterns and architectural principles; remove technical impediments
Develop high quality, well documented and efficient code adhering to all applicable Prudential standardsthat stay aligned with platform vendor roadmap and direction
Design the business logic and integration patterns with Prudential Ecosystem, using modern integration, data, and security patterns
Write unit, integration tests and functional automation, researching problems discovered by quality assurance or product support, developing solutions to address the problems
Bring a strong understanding of relevant and emerging technologies, provide input and coach team members and embed learning and innovation in the day-to-day
Work on complex problems in which analysis of situations or data requires an evaluation of intangible variables.
Collaborate with internal telecom & infrastructure groups to support Pure-cloud implementations
Partner with Business Stake holders as well as users & other call center groups for Pure-cloud implementation and support
The Skills & Expertise You Bring
Bachelor of Computer Science or Engineering or experience in related fields
Ability to coach others with minimal guidance and effectively leverage diverse ideas, experiences, thoughts and perspectives to the benefit of the organization
Experience with agile development methodologies and Test-Driven Development (TDD)
Knowledge of business concepts tools and processes that are needed for making sound decisions in the context of the company's business
Ability to learn new skills and knowledge on an on-going basis through self-initiative and tackling challenges
Excellent problem solving, communication and collaboration skills
Advanced experience and/or expertise with several of the following:
Core Platforms & Languages: Genesys Cloud & AWS Lex, Lambda using Python, JavaScript
Application Programming Interfaces (API): Core Platforms & Languages: APIGEE & Kong
Unit, interface and end user testingconcepts and tooling (functional & non-functional)
Advanced knowledge with Genesys cloud & Contact Center Platforms as well as Bots
Configuration and administration of core capabilities, data model, integrations, security, access control
Deep knowledge of IVR Applications and Advanced Speech Recognition engines (ASRs), and hands on development and deployment experience including monitoring, continuous testing, test validation.
Advanced experience writing code in common programming languages such as VXML, Java, .Net, J2EE, JSP and Database technologies in support of enterprise call center applications
Genesys-Pure-Cloud integration with different CRM Applications
Experience working with VUI Designs (Voice User Interface designs)
Experience implementing Chatbots, Virtual Assistant leveraging AI/ML
AWS Lex & Lambda knowledge is preferred
Experience with cloud automation, cloud design patterns and microservices is a plus.
Preferred qualifications:
Knowledge of Bitbucket, DevOps automation tools & practices is a plus
Testing tools such as SOAPUI, Postman, Cyara is a plus
Financial/Insurance industry experience is a plus, not a must
Experience building custom solutions using Genesys Cloud SDK is a plus
Experience developing applications and microservices using Spring Boot, Hibernate is a plus
Experience involving digital transformation activities in large organization is a plus
Youll Love Working Here Because You Can
Join a team and culture where your voice matters; where every day, your work transforms our experiences to make lives better. As you put your skills to use, well help you make an even bigger impact with learning experiences that can grow your technical AND leadership capabilities. Youll be surprised by what this rock-solid organization has in store for you.
What we offer you:
Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave
Retirement plans:
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programsto help you achieve your wellbeing goals, including up to $1,600 a year for reimbursement of items...

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity