Service Dispatcher Newport News, VA 23606

ColonialWebb is seeking an experienced and friendly Service Dispatcher to join our Building Service team in Newport News. Service Coordinators perform scheduling, dispatching, and purchasing for customers and Service Technicians.

If you are a people person and enjoy delivering top-notch customer service, we would like to talk with you. Join our team and take your career to new heights.

Who we are:

At ColonialWebb, we are deeply committed to our people, our culture, and the continued growth of our business. As a full-service MEP (Mechanical, Electrical, and Plumbing) contractor, we pride ourselves on the quality and expertise of our teams, who work across a diverse range of specialties, including New Construction, Mechanical Service, Industrial Refrigeration, and Manufacturing. For over 50 years, we've been dedicated to delivering comprehensive solutions and unmatched service to our commercial customers, earning a reputation as a trusted contractor in the industry.

Perks of joining ColonialWebb:

• Competitive salary

• Career development and progression

• 401(k) plan with company match

• PTO and paid holidays

• Excellent medical, dental, life, vision and disability benefits

• Employee Assistance Program

• Employee referral incentives

  A day in the life:

• Review and develop the schedule for the day, including any calls or requests that came in after hours and communicate with the Technicians (10-15 on the team) to ensure they are aware of their assignments for the day

• Ensure that Technicians have all information required to complete work being performed

• Contact customers to schedule Technician visit, per individual customer requirements and communicate with customers throughout all stages of work completion.

• Track the progress of each service call and update schedule as needed

• Schedule and dispatch the appropriate Technician for service calls/quoted repairs/inspections and ensure that all work is logically scheduled in a cost-effective way to meet our customer obligations.

• Assist in answering the service phone line and route calls and issue work orders upon request (internal or external)

• Create purchase orders and order or pre-order necessary materials for service calls, track material shipments and ensure customer is updated on estimated arrival.

  What we are looking for:

• Previous dispatching experience (preferably mechanical, plumbing, or electrical)

• General understanding of HVAC equipment and systems (preferred)

• Ability to work a flexible schedule including overtime (when necessary).

• Possess the courage to make informed decisions without outside input

• Ability to perform multiple activities in a timely manner with high accuracy

• Ability to stay calm and patient yet also maintain a sense of urgency when handling emergencies and/or experiencing heavy workloads

  How to apply:

  Employment applications are accepted online atwww.ColonialWebb.com/careers

  EOE M/W/Disability/Vets

  To start your application, select "Manual entry" if you do not want to upload a resume. If you have a Word version of your resume, select "Upload Resume", upload it and it will parse your information into the application. For technical assistance with your application, contact our support team at 1-877-252-2168. We are an equal opportunity employer. Qualified minorities, women, veterans and individuals with disabilities are encouraged to apply. If you want to view the Know Your Rights: Workplace Discrimination is Illegal poster, please choose your language:English (https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal) –Spanish (https://www.eeoc.gov/es/conozca-sus-derechos-la-discriminacion-en-el-lugar-de-trabajo-es-ilegal-0) –Arabic (https://www.eeoc.gov/ar/arf-hqwqk-altmyyz-fy-mkan-alml-ghyr-qanwny) -Chinese (https://www.eeoc.gov/zh-hans/lejienindequanli-zhichangqishishiweifade)

View Company Information (https://www.colonialwebb.com/careers)