The purpose of the Business Analyst II role is to develop business and functional requirements that serve as the basis for software and processes utilized by Bright Horizons internal users as well external customers. Through a variety of means, the Business Analyst II will gather and document these requirements and serve as a communication bridge between business stakeholders and technical teams. The BA must be able to perform job functions in an independent manner, to provide leadership and drive collaboration across disciplines in all solution development related activities. This role is critical in the process of delivering integrated business and information solutions to meet stakeholder needs.

What you will be doing:

• Collaborate with business stakeholders to fully understand, define and document business requirements for software and/or process changes through a variety of means focusing on medium to high complexity projects, processes and functional areas of the applications.

• Conduct user interviews, surveys, workflow reviews, research on industry best practices and user workshops documenting current (As-Is) and Future (To-Be) scenarios including processes, models, use cases, user stories, plans, flow diagrams, requirements write ups and solutions.

• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding.

• Proactively identify ways in which system and process changes can improve efficiency of key users, customer service , accuracy of results, and/or completeness of data.

• Act as a change agent to help ensure that assumptions, development and implementation of new systems/processes enhance the success of the project and increase the project’s alignment with the business needs.

• Serve as a liaison between business stakeholders and technical teams to ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions. Collaborate and build consensus between technical team and stakeholders working to balance scope, speed to market and available resources.

• Assist technical team through design, code, test and deploy to ensure any issues are resolved.

• Ensure that all processes and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.

• Work with QA Team to develop and refine a master test plan that traces business requirements throughout the SDLC.

• Work with Application Support, Training, Implementation, QA, and development in a business analysis capacity both reactively and proactively to support application issues, changes and modifications.

• Tailor all materials created for communicating and facilitating discussions to the intended audience.

• Resolve and/or escalate issues in a timely fashion .

• Communicate difficult/sensitive information tactfully .

• Consistently acknowledge and appreciate each team member’s contributions .

What we hope you will bring to the role:

• Bachelor’s degree in Computer Science, Business or related field or comparable experience required

• 3+years related work experience required

• Strong computer skills in Word, Excel, PowerPoint, Visio and Outlook required

• Experience using an Agile methodology strongly preferred

• Basic understanding of SQL preferred.

• Strong analytical skills and critical thinking to analyze problems, document needs and communicate these needs to a variety of audiences

• Proven ability to understand business requirements in a variety of functional areas and the flexibility to adapt to new and changing information

• Ability to work effectively as part of a virtual team

• Experience working with diverse teams

Compensation Range:

The annual salary range for this role is: $70,000-$85,000 per year

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) and EEO – Spanish (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeosp.pdf) along with information on the Family and Medical Leave Act (FMLA) (https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf) and Employee Polygraph Protection Act (EPPA) (https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf) .

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Passion, Potential, and Possibilities

All three await you in a Bright Horizons ® career. Whether you work in one of our child care centers, a corporate office, or a family’s home, you’ll be part of a company named 20 times as one of FORTUNE’s “100 Best Companies to Work For.” (https://youtu.be/IkTDOR2cFHA) ​​​​​​​Join a team driven to make a difference, one child, one family, and one organization at a time. Come build a brighter future with us .