When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Manager, Process Management will be responsible for managing process improvement initiatives within the organization.

What You'll Do

• Conduct process assessments and analyses to identify inefficiencies, bottlenecks, and areas for improvement, using tools such as process mapping, data analysis, and root cause analysis.

• Manage process improvement plans and initiatives, utilizing methodologies such as Lean Six Sigma, Kaizen, Agile, or other relevant frameworks.

• Manage and support project teams in the execution of process improvement projects, providing guidance, coaching, and mentorship throughout the project lifecycle.

• Identify and leverage process automation opportunities, working closely with IT teams to implement appropriate technology solutions.

• Monitor the effectiveness of implemented process improvements, conduct regular reviews and audits, and identify opportunities for further optimization.

• Prepare and present reports on process improvement initiatives, progress, and outcomes to stakeholders and senior management.

• Collaborate with key stakeholders to identify control needs and design effective control measures.

• Develop and maintain documentation of control procedures, including control narratives, process flows, risk registers, and control testing results.

The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role.

What you have

Minimum education, skills and experience required.

• Solid understanding of process improvement methodologies such as Lean, Six Sigma, Kaizen, Agile, or similar frameworks.

• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify patterns, and propose solutions.

• Excellent project management skills, with the ability to plan, execute, and monitor process improvement initiatives effectively.

• Strong communication and interpersonal skills, with the ability to collaborate and influence stakeholders at various levels.

• Detail-oriented mindset with the ability to think critically and identify areas for process improvement.

• Familiarity with process mapping and documentation tools, as well as process automation technologies.

• Continuous learning mindset, with a willingness to stay updated on industry trends and best practices.

• Strong organizational and time management skills, with the ability to manage multiple projects and priorities simultaneously.

• Ability to work in a fast-paced, dynamic environment with multiple priorities and competing demands.

Preferred education, skills, and experience.

• Bachelor's degree in business administration, operations management, engineering, or a related field.

• 5+ years experience in process management, process improvement, or related roles, with a strong track record of driving process optimization and efficiency.

The Americans with Disabilities Act

The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function.

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

• Competitive base salaries

• Bonus incentives

• Generous PTO, Floating Holidays and 12 Federal Holidays observed

• Support for financial-well-being and retirement 401k with employer match

• Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

• Employer paid short-term/long-term disability and basic life insurance

• Flexible hybrid working arrangements.

• Paid parental leave and adoption reimbursement programs

• Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

• Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

• Tuition Reimbursement and Family Scholarship Programs

• Career development and training opportunities

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Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/) to view the U.S. Pay Transparency Policy, here (https://mandatoryview.com/?LicenceId=b723c601-1179-462b-a551-71dec216fdbf&ProductType=IntranetLicense&SubType=PG) for federal job applicant notices, and here (https://www.salliemae.com/content/dam/slm/writtencontent/Policies/CA_Privacy_Notice_2023.pdf) to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.