Job Information
State of Arizona, DES HR ELIGIBILITY INTERVIEWER - NOGALES 526464 in Nogales, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6533626
- You will be working in a fast-paced office environment, assisting clients in-person and/or by telephone.
- You will be attending paid classroom training with on the job training (learning by doing).
- Provide excellent customer service in-person and by phone to individuals and families facing challenging and personal situations.
- Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.
- While talking to the individuals and families by phone, you will complete the application and interview process, by entering data on a computer and accessing multiple screens.
- Adhere to agency standards measured by metrics, attendance, service levels, accuracy, and timeliness.
Knowledge, Skills & Abilities (KSAs):
Knowledge of:
- Customer service practices.
- Computer navigation of various software application, including but not limited to Google Suite or Microsoft.
Skills in:
- Professional written and verbal communication.
- Customer friendly, empathetic and patient.
- Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.
- Core math skills, including but not limited to, addition, subtraction, multiplication and division.
Ability to:
- Evaluate and make appropriate decisions (or determinations).
- Access, maintain, review and interpret information.
- Work independently as well as interacting with others on a team.
- Review and explain eligibility requirements with applicants of diverse backgrounds and guide them to resources as part of the interview process.