Case Manager - CM III ITCN

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Description

Provides Service Coordination/case management services to children, birth to three years of age, with developmental delays, diagnosed conditions or a typical development & their families by assessing, planning, linking, monitoring, and advocating for them in response to their changing needs. Completes clinical documentation in accordance with agency and regulatory guidelines.

Reports to assigned supervisor in Infant & Toddler Connection of Norfolk

Requires management of a number of competing work priorities in a time-restricted environment. Works with a challenging population, often from diverse backgrounds with a variety of physical, mental, and social needs. Must be able to work a flexible schedule, including some evenings or weekends. Provides services in the community as well as in the client's home. Work hours are typically 8:30 a.m.-5:00 p.m., M-F.

While performing the duties of this job, the employee will be required to sit for extended periods of time, utilize a computer, drive a vehicle, operate various office equipment to include copiers, printers, fax machines (or electronic faxing.) May be required to transport clients in a minivan or car. Must be able to lift at least 40 pounds.

EXAMPLES OF DUTIES:

1. Accepts Early Intervention referrals from multiple sources.

2. Provides Early Intervention Service Coordination from initial referral through transition/discharge.

3. Develops an Individualized Family Service Plan (IFSP) based on assessment information conducted by a multidisciplinary team & in collaboration with the client's family and significant others. Reviews and updates the IFSP at least every 6 months, or sooner as needed. Develops a new IFSP annually.

4. Complies with regulations for HIPAA, mandated reporting of abuse and/or neglect, Client Rights/Part C Procedural Safeguards and Client Confidentiality.

5. Complies with Part C, Medicaid, DBHDS, Agency requirements and all applicable regulations. Maintains documentation that complies with Part C, Medicaid and agency requirements. Ensures that documentation substantiates billing by completing documentation in the client's record within 3 days of providing the service.

6. Contact with the family and service providers is made at least monthly and in accordance with regulatory guidelines. Face to face visits with the child/family in their home or other community location to assess ongoing eligibility for service, progress towards meeting IFSP outcomes, monitoring of IFSP services, and family satisfaction is made at least every other month.

7. Links families to services, resources, and supports specified in the child's IFSP. Continually assesses for needs that emerge over time and provides resources and referrals to address new Norfolk Community Services Board Developmental Services: Infant & Toddler Connection Service Coordinator/CM III concerns. Assists families in procuring and maintaining resources and entitlements. Assists the family directly, which may include transportation, for the purpose of obtaining needed resources or services, while empowering the family to be as independent as possible.

8. Monitors progress, service delivery, family satisfaction with services and compliance with IFSP timelines.

9. Coordinates services and service planning with other providers within the program, NCSB, other

agencies and private providers etc. and reviews clinical documentation from other providers to ensure continuity of care. Obtains and reviews medical records as needed.

10. Provides coaching and education to guide the family/caregiver in problem solving strategies and to develop a supportive relationship. Performs crisis intervention, within the Service Coordinator's scope of expertise, to resolve critical situations.

11. Updates and/or maintains clinical data, in accordance with agency requirements, for clients on assigned caseload.

12. Attends agency staff meetings, supervisory meetings, child staffing meetings and training as required.

13. Maintains El Service Coordinator certification.

14. Performs other related duties as assigned.

PERFORMANCE REQUIREMENTS:

Knowledge

• Understanding of current policies, programs, laws, rules and regulations in the field of early intervention and developmental disabilities.

• Medicaid Billing Requirements

• Awareness of the rights and needs of persons with developmental disabilities and their families

• Case management principles and methods

• State and community resources which relate to the delivery of services to infants with developmental disabilities.

• Typical child development milestones, developmental disabilities and the capacity to understand complex medical conditions.

Skills

• Interviewing families of infants and toddlers with developmental disabilities or developmental delays

• Linking, Coordinating, Monitoring, Assessing, Evaluating

• Crisis prevention, intervention, and management techniques with families

• Family Education

• Maintenance of client records in accordance with all regulatory standards including timely documentation and Individualized Family Service Plans

• Communicating assertively and effectively as well as the ability to provide accurate, concise and appropriate reports

• Liaison with community resources

• Advocacy

• Boundary and Limit setting

Abilities/ Competencies

• Demonstrate positive interpersonal communication and effective listening skills

• Demonstrate ability to accurately summarize information provided verbally by the family/service provider including information about daily routines, medical history, progress towards goals, family concerns

• Function as a member of a multi-disciplinary team, leading the team to consensus

• Work independently with minimal supervision

• Establish and maintain effective working relationships with colleagues, clients, and families

• Demonstrate adherence to strict confidentiality and ethical standards

• Exercise good judgement, make and implement case decisions within a limited amount of time and in stressful situations

• Manage multiple work priorities

• Ability to complete all work electronically

• Project a professional image

Education/Experience:

Bachelor's Degree in human services or related field as defined by the Part C Practice Manual and two years' experience in the early intervention field working with infants/children with developmental delays.

Certificate/License:

Possession of a valid driver's license and acceptable driving record as reported by the Department of Motor Vehicles are required for persons using a personal or agency vehicle in the performance of their duties. Must be certified (or certifiable) in Basic First Aid and CPR.

CSB Staff roles: may include assisting other units at times to assist them with coverage needs,

specialized assistance, or to cross-train, Their category of employment is indicated below with YES or

NO before the section to indicate which section applies to them.

[Nod Staff hired into administrative positions (not direct service) can work in units other than their

primary role to provide administrative activities within their skill set, education, and training. They may

not work in units as a provider of direct services. They may serve in "voluntary" activities outside of the

clinical service arena of the CSB's core services working with the public for community outreach events,

service fairs, homeless outreach activities, homeless day shelters, neighborhood outreach events,

trainings, etc. as long as their role is in an assistance, trainer, or support function, not a clinical role.

[Yes.' Staff hired into direct service positions (direct service, monitoring direct service, supervising direct

service) can work in units other than their primary role to provide administrative or direct service

activities within their skill set, education, and training. They may also serve in "voluntary" activities

outside of the CSB's core services working with the public for community outreach events, service fairs,

homeless outreach activities, homeless day shelters, neighborhood outreach events, trainings, etc. in a

direct service, clinical, or administrative role.

This job description is not intended to be and should not be construed as an all inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, management reserves the right to modify, add or remove duties and assign other duties as necessary.

This Position Description will be reviewed annually during an employee's performance evaluation to assure accuracy in all areas outlined above. Competencies will be assessed using the Essential Job Functions form, to be completed within first month of hire by employee and supervisor. The position description along with the essential job functions document will form the performance criteria for the annual performance evaluation.

Full-Time/Part-Time Full-Time

Position Non-Medical Case Manager

Position Requirements

Knowledge, Skills, and Abilities:

? Knowledge of public health practices; knowledge of HIV etiology and prevention methodologies.

? Effective oral and written communication and interpersonal skills; highly effective organizational skills.

? Skills to make good decisions, motivate and gain the confidence and cooperation of patients and health

professionals.

? Ability to maintain confidentiality and comply with information and security policies.

? Ability to recognize, analyze, and solve problems.

? Ability to work independently at various hours in a wide variety of settings including clinical and field.

Ability to work as part of a team; respond to inquiries in a professional and timely manner; interpret and

apply policies and procedures; and prepare reports and correspondence.

? High school (HS) diploma or General Education Development (GED) and one year of experience

working with persons living with HIV and/or health care training for example certified medical

assistance or medical clerk.

? All Non-Medical Case Manager/Eligibility/Intake Specialists complete a minimum training regimen

within one year of hire date that includes: (a) AIDS Drug Assistance Program (ADAP) requirements and

application, (b) Medicaid, Medicare, Supplemental Security Income (SSI), Social Security Disability

Insurance (SSDI), (c) VDH’s HIV Case Management standards (d) cultural competency, and (e) RW

eligibility. If newly-hired Non-Medical Case Manager/Eligibility/Intake Specialists have previously

obtained all of the required training, they do not need to repeat it. Documentation of completion of

required trainings must be kept in the Non-Medical Case Manager/Eligibility/Intake Specialist's

personnel file.

? Five hours of continuing education in HIV/AIDS is required annually. Ongoing training on changes to

benefit program and their eligibility, such as Medicare, Medicaid, SSI, SSDI, RW etc. is also required

annually. Documentation of completion of required trainings must be kept in the Non-Medical Case

Manager/Eligibility/Intake Specialist's personnel file.

? A valid State Driver’s License is required to operate a state vehicle or if operating a personal vehicle

while conducting business on behalf of the agency.

Employment is contingent upon satisfactory results of a state and federal criminal history background

check and the Department of Social Service’s Child Abuse and Neglect Central Registry check,

U.S. HHS IG Exclusion List check, employment reference check, proof of education (diploma or

transcripts), professional licensure verification, and E-Verify. Conviction information, ascertained

through a fingerprint-based background check, is a final step in the application process (if selected for

the position).

Documentation of immunization status must be provided within 10 working days of employment.

User4

Self-ID for Veteran Status

Self-ID of Disability

This position is currently accepting applications.