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Description

H2 Performance Consulting is subject to the Vietnam Era Veteran's Readjustment Assistance Act as a Federal Contractor and is an Equal Opportunity/Affirmative Action Employer and strives to build a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status or disability status. Additionally, as mandated under Executive order 12989, H2 is required to verify employment eligibility of selected candidates through the Department of Labors - E-Verify.

H2 Performance Consulting (H2) is seeking a Customer Engagement Manager to perform various tasks related to customer liaison and communications, as well as managing business policy operating procedures for the Naval Enterprise Network (NEN).

The Customer Engagement Manager responsibilities will include:

Support the NEN Program Office as a liaison to Department of Navy stakeholders, including Chief Information Officers (CIOs) and Customer Technical Representatives (CTRs) in support of their IT service requirements

Provide contract oversight to ensure that IT service requirements are met and that IT services are delivered in accordance with the contract(s) in place

Provide project management oversight for contractual obligations including but not limited to IT equipment refresh, new IT equipment delivery, IT infrastructure delivery, software and application support, and legacy transition projects

Support new and unpriced IT requirements from initiation to delivery, assisting in translating customer needs into actionable requirements

Address/Identify contract execution issues and potential deficiencies

Develop action plans to mitigate customer and vendor contract disputes

Promote customer satisfaction through efficient and effective communication and proactive management of issues impacting service delivery, and facilitate stakeholder engagements as needed

Required Qualifications:

Minimum SECRET clearance with Single Scope Background Investigation (SSBI)

7+ years of IT experience

Experience with Department of Navy (DON) IT environments, specifically NMCI

Experience with network transitions/migrations

Excellent public speaking and personal interaction skills

Proficiency in Microsoft Office applications, particularly Word, Excel and PowerPoint

Ability to work on a team, while keeping overall project goals on schedule

Ability to work independently with minimal or no oversight, and demonstrate exceptional written and oral communications skills

Exemplary customer/client management skills and techniques

Excellent organizational skills

Desired Qualifications:

CISSP certification

Security+ certification

Experience supporting Information Assurance activities

Familiarity with DON network architecture

Familiarity with NMCI service delivery functions

Familiarity with common NMCI processes and tools

Qualified candidates may submit their resume to the career section of our company website athttp://www.h2pc.com. All resumes will be reviewed within 5 business days and those candidates we wish to further in the application process will be contacted via email/phone to schedule initial phone screens. :::

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