Job Information
City Wide Facility Solutions Director of Operations - Norfolk in Norfolk, Virginia
Job Description:
City Wide Facility Solutions is seeking a talented and experienced Director of Operations to join our team. As the Director of Operations, you will be responsible for managing the operations of City Wide's building-maintenance solutions, including janitorial and non-janitorial services. You will lead a team of Facility Service Managers and ensure the effective delivery of services to our clients. Additionally, you will be responsible for achieving business objectives, managing expenses, and maintaining a high level of client satisfaction.
Responsibilities:
Manage and develop a team of Facility Service Managers to support our clients
Achieve annual revenues and profits targets
Manage expenses and maintain profitability
Hire and train operational employees
Develop and maintain positive client relationships
Promote cross-selling opportunities with the sales team
Participate in new client starts
Ensure compliance with client requirements
Conduct building inspections and maintain client data
Provide coaching and development to operational employees
Travel within the market as needed
Requirements:
Bachelor's Degree or equivalent experience
Minimum of 5 years of management experience in operations and account management
Proficiency in Microsoft Office Suite
Working knowledge of Customer Relationship Management (CRM) software
Experience in budget development and management
Strong interpersonal and communication skills
Excellent problem-solving and decision-making abilities
Ability to lead and coach a team
Requirements
Bachelor's Degree or equivalent experience
5+ years of management experience in operations and account management
Proficiency in Microsoft Office Suite
Working knowledge of CRM software
Budget development and management experience
Strong interpersonal and communication skills
Excellent problem-solving and decision-making abilities
Leadership and coaching abilities
Benefits
City Wide offers a competitive salary, including commission and bonus, for this position. In addition, we offer a comprehensive benefits package to include medical, dental, vision and PTO.
More on City Wide...
City Wide Facility Solutions is the largest management company in the building maintenance industry. Our culture supports the company’s Mission: to create a Ripple Effect by positively impacting the people and communities they serve. Learn more at www.gocitywide.com
City Wide is an Equal Opportunity Employer