"TQI Solutions – thought leaders delivering innovative solutions for the challenges of tomorrow"

TQI Solutions is actively recruiting forward thinking thought leaders ready to join us in providing solutions that positively impact the success of our clients. TQI team members matter to us! We are committed to providing a positive work-life balance, a premier benefits package, and opportunities for continued career growth. Come join a collaborative working environment where your contributions are rewarded and valued!

TQI Solutions is currently seeking a team-minded IT Customer Support Specialist who is ready to join our Team. This position will provide support to our Client located in Norfolk, VA.

Responsibilities:

• Conduct basic IT troubleshooting and apply techniques to resolve customer issues or escalate as required.

• Screen telephone calls, visitors, and incoming correspondence.

• Proactively identify opportunities to improve customer service and resolve customer problems; coordinate with internal and external subject matter experts to resolve customer inquiries.

• Operate IT tools and system, including navigating IT systems to: search for, retrieve, or access data or in formation; organize data clearly; and/or output data in usable and user-friendly format.

• Activate and deactivate command cellular devices; issue and receive command cellular devices.

• Identify and escalate workflow issues, provide clerical support on divisional projects, provide support

• to work directors, and compile daily production statistics and other reports.

• Generate technical/nontechnical correspondence such as office policies, procedures, and guidance requests for information, letters of accomplishment, commendation, notification, and reports and presentations as requested.

• Develop Standard Operating Procedures (SOPs) and provide updates quarterly or as tasked.

Skills/Qualifications/Education Requirements:

Qualifications:

• One of the following required: A+ CE, CCNA-Security, CND, Network+ CE, or SSCP

Experience:

• Three (3) years of related IT customer support/distance support experience.

• Minimum one (1) year job-related experience providing IT Help Desk/Service Desk support.

Skills needed:

• Experience with, and demonstrated knowledge of, Windows 10, Office 2016, Internet Explorer (latest version), and SharePoint 2013.

• Proficient in the use and creation of documents, spreadsheets, and correspondence in Microsoft Office applications such as Word, PowerPoint, Excel,

• Access (front/backend user), and Outlook.

• Ability to communicate effectively (written and oral) with Government civilian, Military personnel, and other Contractors at all levels of staff and management to assure customer satisfaction and requirements have been fully met.

The incumbent of this position will be subject to a background investigation and will be required to maintain a Government granted security clearance.

TQI Solutions, Inc. is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with staff located in Virginia, Maryland, DC, North Carolina, Hawaii, and California. We provide Mission and Information Technology Support Services to a wide range of Department of Defense clients. TQI Solutions strives to exceed customer expectations through results-oriented services and solutions that enable mission success. We pride ourselves in adopting our client's missions as our own, and consistently providing world-class technical solutions. We accomplish this by hiring dedicated problem solvers who build long-term, mutually trusting relationships with our customers.

*TQI is an Equal Opportunity Employer and welcomes all to apply including females, minorities, individuals with a disability, and protected veterans.