Position Description

Are you an experienced leader with a deep understanding of project operations and a passion for driving success across large programs? Serco-NA is seeking a Senior Project Operations Manager to take charge of the strategic execution and operational direction for a large project or sub-function within a program.

This position is contingent upon your ability to obtain/maintain a Secret Level Clearance.

In this role, you will:

• Leverage your broad expertise and leadership abilities to guide teams, influence policies, and ensure long-term project performance.

• Own the execution of strategy and the operational direction of a small to mid-sized sub-function within a program or a large project.

• Oversee multiple job areas, ensuring that operations run smoothly and efficiently, with a focus on meeting strategic goals.

• Lead and manage teams across different functional areas, providing direction and guidance to ensure alignment with project or program objectives.

• Address difficult and moderately complex problems, using your mastery of technical knowledge and leadership skills to develop solutions that align with overall project goals.

• Influence policies, practices, and procedures not only within your own project but also across other programs or functions, driving organizational alignment and efficiency.

• Be responsible for the ongoing performance and optimization of the project or program after it has entered the production phase, ensuring continued success and improvement.

• Identify risks and implement mitigation strategies to ensure project or program success and compliance with organizational standards.

• Act as the key point of contact for internal and external stakeholders, providing regular updates on project progress, risks, and performance.

• Ensure that resources, including personnel and financial budgets, are appropriately allocated to meet project goals and strategic objectives.

• Develop and implement process improvements that enhance the operational efficiency and effectiveness of the project or program.

Qualifications

To be successful in this role, you will have:

• A Bachelor’s Degree in Business Administration or a related field with a minimum of 7 yearsof experience in project operations, management, or a related field, with a proven track record of managing large projects or sub-functions within programs is required.

• Ability to obtain DoD Secret security clearance or the ability to obtain one is required.

• Broad management and leadership knowledge, with the ability to lead teams across multiple job areas and ensure alignment with strategic goals.

• Mastery-level knowledge within a specific technical or professional discipline, combined with a broad understanding of how your work impacts other areas of the project or program.

• Strong analytical and problem-solving skills, capable of addressing and resolving moderately complex issues within the project or program.

• Excellent communication and interpersonal skills, with the ability to influence stakeholders, build relationships, and lead cross-functional teams.

• Ability to think strategically and execute operational plans that support long-term project and program success.

• Experience in effectively managing resources, including personnel, budgets, and timelines, to meet project or program objectives.

• Travel may be required up to 10%.

Additional Desired Experience and Skills:

• PMP, PRINCE2, or other relevant project management certifications are desirable.

• Experience with process improvement methodologies, such as Lean Six Sigma, to enhance project efficiency.

• Familiarity with government contracting regulations and procedures.

• Strong background in managing change and adapting operational strategies to meet evolving project needs.

• Expertise in identifying and mitigating risks within complex project operations.

If you are an accomplished leader with the ability to manage and drive success across large projects, apply today to join the Serco-NA team. Your leadership and operational expertise will be essential in ensuring the continued success of our projects and programs, contributing to the overall mission of the organization.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

In compliance with state and local laws regarding pay transparency, the salary range for this role is $73,775.81 to $119,884.79; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Meet Your Recruiter:https://serco.kzoplatform.com/player/medium/2584265767834883695

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco . If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice (https://www.serco.com/na/privacy-policy) .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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ID 67273

Recruiting Location : Location US-VA-Norfolk

Category Navy

Position Type Full-Time

Security Clearance Other

Clearance Details An active DoD Secret security clearance or the ability to obtain one is required.

Telework Yes - May Consider Occasional/Part Time Teleworking for this position