Status Category: Full-Time Exempt/Non-Exempt: Non-Exempt Scheduled Hours Per Week: 40 Job Code: BI0978 CBIZ, Inc. is a leading professional services advisor to middle market businesses and organizations nationwide. With unmatched industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers forward-thinking insights and actionable solutions to help clients anticipate what's next and discover new ways to accelerate growth. CBIZ has more than 10,000 team members across more than 160 locations in 21 major markets coast to coast. CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers. CBIZ Benefits & Insurance Services is a division of CBIZ, Inc., providing benefits consulting, HRIS technology, payroll, human capital management, property and casualty, talent and compensation solutions, and retirement plan services to organizations of all sizes. CBIZ is ranked as a Top 20 Largest Broker of U.S. Business (Business Insurance Magazine) and a Top 100 Retirement Plan Adviser (PLANADVISER). Essential Functions and Primary Duties: Primary contact for a specified block of business and is responsible for the overall client satisfaction on the assigned business Effectively uses available resources to resolve a variety of issues with clients, including inquiries on compliance, tax reporting, audits, re-pricing of contracts, and IRS guidelines Respond to Plan sponsors in a professional and timely manner concerning issues or questions Promote client retention and identify opportunities to build existing relationships through timely service quality Provide value add solutions to increase operational efficiencies Collaborate with internal partners in the delivery of timely and accurate information in response to inquiries and/or service issues Assist with the introduction of new products and services Resolve complex situations or requests Create plan communications focusing on compliance and education Attend client meetings and prepares materials for meetings Achieve service goals established by department Additional responsibilities as assigned Preferred Qualifications: Bachelor's degree Minimum Qualifications: High School Diploma or GED Zero to two years of professional, retirement plan administration, and compliance experience Possesses fundamental knowledge of industry and professional concepts, principles, practices, and procedures Possesses fundamental knowledge of pertinent laws, regulations, and professional standards Proficient use of applicable technology Proficient use of MS Office Suite (Outlook, Word, Excel, PowerPoint) and enterprise communication and travel solutions (Concur, Skype) Experience performing work that requires initiative and leadership skills Pursuing Qualified Pension Administrator (QPA), Qualified 401(K) Administrator (QKA) Ability to anticipate and elicit customer needs Ability to self-learn and develop business and technical knowledge quickly Motivated team player with demonstrated interpersonal skills Comfortable working with quick turnaround times and deadlines Excellent communication skills with the ability to effectively interact with individuals at all levels of the organization Capacity to adapt and work effectively within a variety of situations, and with various individuals or groups Display innovative ideas and solutions and capacity to identify and eliminate redundant work errots and inefficient processes Ability to travel as necessary #LI-OD1