Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.

Job Description

Key Responsibilities

• Lead implementation, configuration & operations of applications built on Service/Health Cloud that are used by 1,000+ internal users & 100,000+ external community users.

• Acts as technology expert providing Salesforce administration & configuration expertise to the team, ensure SOPs are established & followed to manage the platform, ensure knowledge articles, & hand off from development team are appropriately managed.

• Implement IT service management framework & principles to maintain SLA for platform performance & operations

Qualifications

Education & Experience

Must possess a Bachelor’s degree or foreign academic equivalent in Computer Science, Information Technology, Electronics Engineering, or a highly related field of study and 5 years of related work experience.

Of experience required, must have 5 years exp writing in SOQL & SQL with any RDBMS (e.g. SQL Server/Oracle/DB2).

Must have 5 years of each of the following:

• Salesforce administration experience;

• designing & implementing new processes & facilitating user adoption;

• identifying & analyzing upstream & downstream impact analysis through applications, systems, & processes;

• performing administration in large scale (500+ users) Salesforce implementation;

• building with basic triggers/Apex code/LWC knowledge; and

• providing all aspects of administration on Service Cloud.

Exp may be gained concurrently.

Salesforce.com Administrator certification.

Additional Information

5% of Domestic Travel. 100% telecommuting permitted.

Salary Range: $139,500.97 - $153,000 per year

Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF34400Y

We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs.

AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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