Job Information
XPO, Inc. Analyst, Claims - Hybrid in North Richland Hills, Texas
Analyst, Claims - Hybrid
Requisition Id: 373438
Business Unit: LTL
Location:
North Richland Hills, TX, US, 76180
What you’ll need to succeed as an Analyst, Claims at XPO
Minimum qualifications:
Bachelor’s degree or equivalent related work or military experience
1 year of experience as a cargo claims examiner, analyst or in a similar capacity working with liability and risk
Preferred qualifications:
2 years of related experience
Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements and the National Motor Freight Classification system
Knowledge of risk reduction and claims process
Exceptional customer service skills
Able to communicate with executive management regarding the decision-making process of claims declined and/or paid
Excellent written, verbal and telephone communication skills
Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills
About the Analyst, Claims job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits available on day one
Life and disability insurance
Earn up to 15 days of PTO over your first year
10 paid company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
Understand and qualify the type of claims filed; investigate and analyze cargo claims for loss, damage and delays to determine company liability and costs for damage or loss while protecting company and customer interests
Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications such as the National Motor Freight Classification; negotiate cargo liability
Collaborate with Sales, Pricing, Operations and customers regarding disposition of claims
Compose professional claims correspondence
Manage claims inventory to meet individual, team and company goals; process claims according to company policies and procedures
Handle customer inquiries and complaints
Provide claim prevention techniques and tips to the field
#LI-Hybrid
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .
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