Reporting to the Director, Global People Services, the Global Leave of Absence (LOA) Manager will play a pivotal role in overseeing and enhancing our global leave management processes. This role will take the lead in mapping out our current LOA processes globally, drive standardization when and where possible, and also ensure an exceptional employee experience during this critical “moment that matters”. Both strategic and operational expertise will be crucial in ensuring a seamless and high touch, supportive experience for our employees during their leave periods. Overseeing hundreds of leave cases annually, this role can impact the entire global organization by enhancing the employee experience and engagement through exceptional leave management practices.

This role is hybrid onsite (3) days a week in Northbrook

Strategic Responsibilities:

• Develop and implement a comprehensive global leave management strategy that is both engaging and scalable, balancing our technology with a human touch.

• Act as the ongoing global process owner for LOA at UL Solutions.

• Develop and implement a technology roadmap for managing leaves, identifying opportunities to leverage automation and existing HR systems (Oracle HR and ServiceNow), to enhance process efficiency and the leave experience.

• Conduct a thorough review and analysis of existing leave processes to identify areas for standardization and improvement across all regions.

• Collaborate with HR colleagues and stakeholders to ensure leave policies and procedures are consistent and compliant with local regulations and best practices.

• Stay abreast of industry trends, regulatory/local law changes, and emerging best practices in leave management, ensuring our policies remain competitive and up-to-date.

Operational Responsibilities:

• Manage and oversee the daily operations of the leave management function, ensuring timely and accurate processing of leave requests.

• Determine appropriate staffing model, taking into account global nuances which may require a model that looks different depending on geography.

• Own and maintain the relationship with our US leaves administration vendor, ensuring optimal service delivery and addressing any issues or concerns promptly.

• Collaborate closely with Payroll and any third-party administrators to ensure accurate pay during leaves and efficient processing of short-term and long-term disability claims

• Ensure high-touch support is given to employees throughout their leave journey, so they feel cared for and supported.

• Maintain knowledge related to global leave processes ensuring all knowledge is current and accurate. Create new knowledge, as needed, to support employees and People Leaders.

• Develop and monitor clear service level standards of success metrics.

• Serve as a point of contact for employees and People Leaders, addressing escalations, leave-related inquiries and providing guidance on leave policies and procedures.

• Monitor and report on leave metrics, identifying trends and areas for improvement to enhance the employee experience.

Employee Experience Focus:

• Champion a culture of empathy and support, ensuring employees feel valued and cared for during their leave periods.

• Develop and deliver training and communication materials to educate HR colleagues, employees and People Leaders on leave policies and processes, while giving equal focus to the employee experience, setting a bar for how we expect LOA cases to be handled both internally and by any vendor support.

• Continuously seek feedback from employees and stakeholders to identify opportunities to improve the leave experience.

• Implement and manage employee satisfaction surveys related to leave management, using feedback to drive enhancements.

#LI-Hybrid

• 8+ years global benefits experience, with significant focus on LOA

• Must have global experience, working in organizations with a global footprint across 10+ countries

• Strong program/process management. Experience owning and refining a global benefits program/process preferred

• Proven track record of process optimization, utilizing right-touch technology and automation

• Customer-service focused. This role will have heavy interaction with employees. Must enjoy working with and supporting employees.

• Ability to collaborate across global geographies and stakeholder groups

• Knowledge of the following regulations: FMLA, ADA, Section 125, COBRA, HIPAA, IRS and FLSA

What You Will Experience Working at UL Solutions:

• Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.

• People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & Achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: Total Rewards: All employees at UL Solutions are eligible for bonus compensation. UL solutions offers a generous 401k matching structure of up to 5% of eligible pay. Additionally, we invest an additional 4% into your retirement saving fund after your first year of continuous employment. We provide Healthcare Reimbursement Accounts and Health Savings Accounts that UL Solutions contributes to twice per year! Depending on your role, you can work with your manager on flexible working arrangements. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.