JOB RESPONSIBILITIES:

• Manages change processes for all changes moving into the production environment, including applicable mitigation of risks. Conducts readiness reviews in alignment with Project, Release, and Testing Management, as well as business stakeholders.

• Reviews all requested changes for proper categorization and documentation. Assists requestors and implementers as needed, rejects changes which fail to meet the mark, and executes against escalation procedures as needed.

• Leads, reports on, and executes against Emergency Requests for Change in accordance with Standard Operating Procedures. Supports and engages with root cause analysis of all applicable Emergency Changes.

• Works across teams to improve reporting, tracking, and handling of incidents or problems resulting from all approved or unapproved changes in the production environment.

• Builds, maintains, and archives the IT Change Management agenda, calendar, and portfolio, working closely with stakeholders across the organization.

• Works directly with IT Release Management to coordinate Change and Release calendars on a regular cadence. Assists Release Management in identifying those requests which come through the change pipeline rather than project timelines. Determines scope of the same.

• Takes responsibility for all IT General Controls which fall under the Change Management / Quality Assurance roles. Monitors, executes against, and closes all Control Tests within agreed SLAs.

• Consults with and provides training as needed to project teams and requestors as required.

• Proposes changes to service level agreements and directs resolution between business and IT Service requirements as necessary.

• Regularly reviews and provides input on training documentation and develops process to measure success of changes.

• University degree in Computer Science or related discipline or directly related experience.

• Experience in leading IT projects & programs and managing IT teams.

• ITIL Certification a plus.

• Mission: For UL Solutions, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.

• People: Ask any UL Solutions employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL Solutions. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: We understand compensation is an important factor as you consider the next step in your career. The estimated salary range for this position is $90,000 to $120,000 and is based on multiple factors, including job-related knowledge/skills, experience, geographical location, as well as other factors. This position is eligible for annual bonus compensation with a target payout of 20% of the base salary. This position also provides health benefits such as medical, dental and vision; wellness benefits such as mental and financial health; and retirement savings (401K) commensurate with the standard rewards offered in each individual location or country. We also provide full-time employees with paid time off including vacation (15 days), holiday including floating holidays (12 days) and sick time off (72 hours).  

Internal applicants with questions related to the Total Rewards for this position should submit a ticket via askHR for more insights.

Learn More:

Working at UL Solutions is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

Curious? To learn more about us and the work we do, visit UL.com.

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A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.