Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

CVS Health is working to transform Pharmacy Benefit Management (PBM) Client Reporting into a strategic capability, rather than the more transactional offering it is today. The intent is for client reporting to better drive client’s decision making and forecasting, while also being easier to use, more centralized and more accessible. The goal is to also enhance the accuracy and reliability of the underlying data. The benefit to CVS Health is to create a culture of data driven decision making, operational efficiency through automation and enhanced client satisfaction.

We are looking for a PBM Client Reporting Product Manager to own and develop BAU reporting tool roadmaps that will carry those tools through their eventual End-of-Life, and then lead the planning for the migration off these legacy tools on to our next-generation reporting platform, serving both internal stakeholders and external client stakeholders.

Responsibilities include:

• Drive the product and business planning processes across the finance and data / technology functions

• Analyze internal stakeholder needs, customer needs and current market trends

• Build cross-functional relationships and rapport across Regulatory Affairs, Account Management, Sales Operations, IT, Data & Analytics and Clients to understand needs, wants, pain points, etc.

• Build a Product Strategy—map legacy tool capabilities to our next gen tool, and develop a walk to take users and clients (2600+) from one to the other.

• Develop, own, manage and communicate the End-of-Life process for our legacy reporting tools

• Translate product strategy into Documentation of Use Cases and Personas, and develop Themes and Initiatives for gaps that need to be closed between our Legacy tools and our next gen tool.

• Contribute towards decisions on go-to-market strategies, transition stategies and product positioning

• Align accomplishments to PBM Client Reporting OKR’s and provide regular updates on progress

• Communicate migration strategy to all PBM Customer Reporting stakeholders, both internal and external.

• Act as the ‘CEO’ of his/her product; embrace not only the functional requirements and the building of the product, but also non-functional aspects like uptime, performance, migration from old to new, internal setup burdens, and so on.

Required Skills and Qualifications

• Minimum 7 years professional experience and/or completion of Leadership Development Program

• Change Management experience in Data, BI reporting or Enterprise Software. Added 'plus' for a CCMP or equivalent certification

• Experience managing End-of-Life for client-facing software

• Ability to work onsite 3 days a week on a hybrid schedule

Preferred Skills and Qualifications

• Bachelor’s degree

• Strong written communication

• Ability to work in partnership with data / technology

• Previous experience in PBM, specifically customer reporting and data

• Management Experience

• CSPO or similar certification

• Strong business partnership and consultative skills

• Proficiency with Tableau and/or Microstrategy

Pay Range

The typical pay range for this role is:

$75,400.00 - $182,549.40

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.

For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits)

We anticipate the application window for this opening will close on: 01/31/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.