As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing technical support to our fire customers in the Building Automation (BA) business unit. You will be responsible for troubleshooting and resolving complex technical issues, ensuring the seamless operation of our products and solutions. Your expertise and problem-solving skills will be instrumental in maintaining customer satisfaction and driving the success of our BA business.

You will report directly to our Support Manager and you'll work out of our Northford, CT location.

In this role, you will impact the efficiency and effectiveness of our customers' building systems, ensuring their safety, energy efficiency, and productivity. You will have the opportunity to work with cutting-edge technologies and collaborate with cross-functional teams to deliver exceptional customer support.

KEY RESPONSIBILITIES

• Provide technical support to customers, troubleshooting and resolving complex issues. • Collaborate with cross-functional teams to address customer inquiries and escalations. • Document and track customer interactions and solutions in our support system. • Identify and communicate customer feedback for product improvement. • Stay up-to-date with product knowledge and industry trends to provide accurate and timely support.

The annual base salary or/ hourly pay range for this position is <$47,500 - $59,350>. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit:

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.

YOU MUST HAVE

• Experience in technical support or a related role.

• Strong troubleshooting and problem-solving skills.

• Excellent communication and customer service skills.

WE VALUE

• Degree in a technical field.

• Experience in the fire alarm industry.

• Knowledge of fire alarm control panels and devices.

• Certifications in relevant technologies (e.g. Electrical or other IT related fields).

ABOUT HONEYWELL

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

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THE BUSINESS UNIT

Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally.

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Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.