We anticipate the application window for this opening will close on - 13 Dec 2024

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Associate IT Operations Analyst plays a crucial role in supporting the daily operational stability and performance of the organization's IT infrastructure. In this role, you will be responsible for monitoring systems, networks, and applications to ensure they are running efficiently, while providing first-level troubleshooting and support for any issues that arise. Working under the guidance of senior team members, the Associate IT Operations Analyst assists in maintaining system health through routine updates, documentation, and incident tracking. The Associate IT Operations Analyst will handle basic configuration management tasks, generate standard reports on system performance, and contribute to the seamless execution of technology deployments and system rollouts. Collaboration is key, as you will work closely with cross-functional IT teams and external vendors to support cohesive IT operations and contribute to the overall success of IT projects.

Responsibilities may include the following and other duties may be assigned.

• Essential Duties and Responsibilities:

• Monitor servers, networks, and applications to identify potential issues and maintain performance, escalating critical alerts to senior team members asneeded.

• Respond to system alerts by following established procedures to troubleshoot and document basic issues, escalating unresolved problems for further investigation.

• Record and track incidents and resolutions using ticketing systems, ensuring accurate logging and categorization of issues for future reference.

• Assist in applying routine updates and patches under the guidance of senior team members, ensuring adherence to change management processes.

• Support configuration management tasks by documenting system configurations and changes made during routine operations.

• Generate standard reports on system performance and incidents as directed, helping senior analysts prepare detailed analysis and metrics.

• Collaborate with network, infrastructure, and security teams by providing initial triage and documentation support to enable more effective issue resolution.

• Assist in technology deployments and system rollouts by performing defined tasks such as verifying installations, basic testing, and reporting issues to senior analysts.

• Function as scribe during outages

• Maintain and update documentation for standard operating procedures, ensuring it is accessible and up to date for routine tasks and incident handling.

• Coordinate with external vendors for basic support requests, following up on incidents or requests under the supervision of senior team members.

• Support technical communications between IT and business teams by providing status updates and assisting in translating basic technical details into user-friendly language.

• Participate in identifying areas for process improvement, suggesting optimizations to senior team members based on observations and guidance received. Knowledge, Skills, and/or Abilities:

• Basic understanding of IT infrastructure fundamentals, including networking concepts, server basics, virtualization, and databases.

• Familiarity with system monitoring tools (e.g., Nagios, SolarWinds, Splunk) and exposure to ITSM platforms (e.g., ServiceNow, Jira, Confluence).

• Awareness of incident, problem, and change management processes, with a general understanding of ITIL principles.

• Introductory knowledge of operating systems such as Linux and Windows, and familiarity with cloud platforms (e.g., AWS, Azure, GCP).

• Ability to assist in diagnosing and troubleshooting technical issues, escalating complex problems to senior team members as needed.

• Exposure to basic cybersecurity protocols and practices, including firewalls, IDS/IPS, and vulnerability management.

• Foundational analytical and troubleshooting skills to support the resolution of IT system issues under supervision.

• Excellent verbal and written communication skills to assist in translating technical details into user-friendly language

• Ability to manage time effectively and support the prioritization of tasks based on team needs.

• Attention to detail when monitoring systems and documenting processes, ensuring accuracy and consistency.

• Collaborative mindset, with a willingness to work closely with cross-functional IT teams to support overall IT operations.

• Willingness to learn and adapt quickly to new tools, technologies, and environments with guidance from senior team members.

• Self-motivated and eager to develop problem-solving skills, with the ability to identify and flag potential issues.

• Enthusiasm for continuous learning and improvement, contributing to the enhancement of systems and processes. Required Knowledge and Experience: Requires broad theoretical job knowledge typically obtained through advanced education.0+ years of experience with a high school diploma or equivalent. Nice to Have Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

• 1-2 years of experience in IT Operations, Infrastructure Support, or System Administration.

• Hands-on experience with system monitoring tools and ITSM platforms.

• Solid understanding of networking, server administration, and operating systems (Windows/Linux).

• Strong problem-solving abilities and a detail-oriented mindset.

• Hands-on experience performing scribe role during outages

• IT certifications such as ITIL, CompTIA Network+, or Microsoft Certified Professional (MCP).

• Experience with cloud platforms like AWS, Azure, or Google Cloud.

• Knowledge of automation tools such as Ansible, Puppet, or Chef.

• Experience in scripting (e.g., PowerShell, Python, Bash) to automate tasks and processes.

• Familiarity with security practices and tools, such as firewalls, intrusion detection systems, and patch management solutions.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$60,000.00 - $90,000.00

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

Medtronic benefits and compensation plans (https://www3.benefitsolver.com/benefits/BenefitSolverView?page_name=signon&co_num=30601&co_affid=medtronic)

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here (http://www.medtronic.com) .

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

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We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

We change lives . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.

We build extraordinary solutions as one team . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.

This life-changing career is yours to engineer . By bringing your ambitious ideas, unique perspective and contributions, you will…

• Build a better future, amplifying your impact on the causes that matter to you and the world

• Grow a career reflective of your passion and abilities

• Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning

These commitments set our team apart from the rest:

Experiences that put people first . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.

Life-transforming technologies . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.

Better outcomes for our world . Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.

Insight-driven care . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here (https://www.e-verify.gov/employees) .

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