The Enterprise Support Specialist assists corporate end-users in corporate offices and remote locations globally with technical support of approved desktop/laptop computers, applications and related technologies. Support includes specifications, installation and testing of computer systems and peripherals within established guidelines of approved Medidata standards and processes.

You also assist in the creation, maintenance and versioning of documentation related to Desktop Support processes, procedures and associated guidelines. The position's responsibilities require independent analysis, communication and problem-solving. Work is performed and requires initiative and judgment.

Assist staff with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established guidelines.

Work with vendor support contacts to resolve technical problems with desktop computers, peripheral equipment and software

Work with ES Systems and Network team to determine and resolve problems received from clients

Work with numerous computer platforms in a multi-layered client server environment. Ensure desktop computers interconnect with diverse systems including file servers, email servers, print servers, application servers, and administrative systems

Train end-user community on appropriate use of approved Medidata hardware, software and peripheral equipment by Standard Operating Procedures

Ensure all Medidata approved desktops, laptops and peripheral hardware is inventoried and perform maintenance/spot checks with user community validating equipment is correctly assigned

Coordinate with Enterprise Support engineers, collect/validate functional requirements of technical solution/s to determine whether researched solution is viable for purchases

Work with Ticketing System to review, acknowledge, and resolve all assigned end-user tickets

Perform other job-related responsibilities as assigned or directed

• Demonstrated proficiency supporting Windows 10 desktop/laptop PCs
• Experience supporting Mac OSX desktop/laptop systems
• Demonstrate an understanding of basic Networking concepts including TCP/IP
• Experience installing software, patches, updates on Desktops, Laptops, Peripheral equipment and Servers
• Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC
• Experience troubleshooting basic network, software, printing problems
• Daily commitment to high-quality results, and Customer Service Excellence
• Excellent verbal and written communication skills, including via telephone
• Ability to lift and handle packages/hardware with the approximate weight of 50 pounds or more

The salary range posted below refers only to positions that will be physically based in New York City. As with all roles, Medidata sets ranges based on a number of factors including function, level, candidate expertise and experience, and geographic location. Pay ranges for candidates in locations other than New York City, may differ based on the local market data in that region. The base salary pay range for this position is $32.00 per hour with a $3,500 sign on bonus.

As a game-changer in sustainable technology and innovation, Medidata, Dassault Systemes company, is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it's our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.