Job Description

Department: Anchor

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr

Summary:

Mission:

The mission of Rush is to improve the health of the individuals and diverse communities we serve through the integration of outstanding patient care, education, research and community partnerships.

Job Summary:

Performs clinic activities including scheduling, message taking, greeting and acknowledging patients throughout the check-in and check-out process, and managing referral and insurance authorizations. The employee who holds this position exemplifies the Rush Mission, Vision and Values and acts in accordance with Rush policies and procedures, including complying with all Rush Oak Park Physicians Group Customer Service and Performance Standards.

Responsibilities:

1. Greets and acknowledges patients at the front desk, checks patients in and out of the clinic, and performs practice designated activities to support new patients.

2. Collects time of service payments, posts payments in EPIC, and reconciles end-of-day receipts.

3. Coordinates information flow in and out of the clinic. Addresses patient calls efficiently and courteously. Takes accurate, clear and concise messages that provide sufficient information for the clinical staff and/or receiving party to effectively handle the issue/request.

4. Schedules, cancels and reschedules patient appointments, procedures, and surgeries. Places reminder calls and collects pertinent information from patients in advance of their appointment per office policy. Supports access by utilizing the wait list and filling appointment slots created by cancellations and no shows.

5. Obtains necessary pre-authorizations.

6. Appropriately transfers patients to pre-registration for insurance verification per RUMG policy.

7. Accesses EPIC to retrieve referrals, orders and other documentation and contacts various outside agencies to obtain referrals and other documentation.

8. Coordinates administrative office functions as assigned including completion of EPIC administrative in-box messages.

9. Maintains and retrieves medical records per HIM and office protocol.

10. Problem solves issues by seeking out the appropriate resources.

11. Works cooperatively in a team environment.

12. Demonstrates compliance with ROPPG Customer Service and Performance Standards (attached).

13. Performs other duties as assigned.

Other information:

Knowledge, Skills and Abilities:

• High school diploma required and medical office experience preferred

• Basic computer knowledge required

• Attention to detail and accuracy

• Excellent customer service and interpersonal skills

• Sensitivity to patient health information and protection of confidentiality

• Ability to utilize EPIC efficiently

• Ability to sit for several hours each day and remain professional and calm under stressful situations

• Ability to adapt to change and be flexible

Disclaimer:

Employees hired into this role must successfully pass the EPIC scheduling test with 3 attempts, within 45 days of completion of training.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Clinic Coord

Location US:IL:Oak Park

Req ID 2042