ELIGIBILITY SUPERVISOR - SES - 60025497

Date: Dec 11, 2024

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Requisition No: 842992

Agency: Children and Families

Working Title: ELIGIBILITY SUPERVISOR - SES - 60025497

Pay Plan: SES

Position Number: 60025497

Salary: $33,760.00-$109,008.61

Posting Closing Date: 12/15/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Internal Ad, Open to Current DCF Employees Only

This is an Anticipated Vacancy

This position is in the COE. The position will be in the Ocala Service Center

Institutional Care Program (ICP) Training Unit (ES-SES) Supervisor Position

Policy Test will be Administered.

Supervisor will be required to supervise the training unit and ICP unit for the Center of Excellence. You will be required to work from the office during the training period for the first 90 Days after probationary employee completes Pre-Service Training. After the 90 days the Supervisor will be required to work from the offices 1 day per week. Additional days in the office will be required for Mandatory Training, Meetings and Monthly Conferences. The desired applicant must have knowledge of Family and Adult Track or a desire to learn a new eligibility program. Prior ACCESS experience as a Senior or Supervisor preferred.

Job Description:

This is a professional position primarily responsible for the supervision of a unit that determines eligibility for public assistance benefits mainly ICP, Waiver and Hospice programs. The primary duty of the incumbent is to spend the majority of time communicating with, motivating, training, and evaluating employees, planning, and directing employee’s work assignments, and having the authority to recommend personnel actions. The incumbent must have detailed knowledge of the eligibility process, procedures, and applicable computer systems used in determining public assistance eligibility, monitoring, and measuring performance.

Examples of Work:

Supervises public assistance eligibility staff using the Department’s computer systems. Ensures all applicants and recipient requests for assistance are processed accurately, timely and in accordance with rules, regulations, policies, and procedures. Develops and uses tracking systems to monitor case status and ensure staff complete assignments to deliver customer service and to meet required performances indicators. Plans and prioritizes the unit’s workload, workflow, deadlines, and work objectives to meet process measurements and performance targets.

Knowledge Skills and Abilities:

*Knowledge, skills, and abilities, including utilization of equipment, required for the position: Knowledge of social services program objectives and operation procedures; interviewing techniques; methods of compiling, organizing, and analyzing data; applicable mainframe systems and software applications; arithmetic.

*Skill in operating a personal computer.

*Ability to supervise people; coordinate the operations and activities of a unit or office; interpret and apply complex information concerning policies and procedures related to social services eligibility; develop and deliver public presentations; investigate complaints, compose complex documents and correspondence; adapt to significant or sudden change; meet and deal with the public in a variety of situations; ethical business practices; communicate effectively orally; establish and maintain effective working relationships,; evaluate and monitor service delivery; develop and implement corrective action plans; develop and deliver training; utilize problem-solving techniques.

It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Location:

OCALA, FL, US, 33474

Nearest Major Market:Palm Beach

Nearest Secondary Market:Miami