Patient Services Rep, FloatReq #:0000162700

Category:Billing/Collections/Registration

Status:Per Diem

Shift:Day

Facility:Barnabas Health Medical Group

Department:Nursing Float Pool

Location:

Barnabas Health Medical Group, Monmouth & Ocean Counties, Ocean, NJ 08732

Job Overview:

The Patient Service Representative (PSR) works with the practice physicians, manager, and support staff to ensure patient satisfaction and efficient operations. PSRs prepare for patient visits, triage practice calls, schedule patient appointments, and perform routine clerical tasks. The PSR acts as a practice ambassador, contributing to overall patient experience, safety, and privacy.

Qualifications:

Required:

• High School Diploma or General Education Degree (GED)

• Relevant experience and/or training, or equivalent combination of education and experience

• Demonstrates a clear understanding of the importance of patient satisfaction and safety

• Strong oral and written communication skills

• Attention to accuracy and detail

• Able to multitask and work under pressure

• Ability to work independently and in a team environment

Preferred:

• Associates Degree or Bachelor s Degree

• Previous medical receptionist experience or background in general office

• Knowledge of medical terminology and electronic medical record (EMR) systems

Scheduling Requirements:

• Shift Working: Shifts will vary between 7:00AM-3:30PM and 10:00AM-6:30PM

• Day Shift

• Per-Diem

Essential Functions:

• Performs patient check-in and check-out functions

• Answers routine questions in person and over the telephone

• Performs basic clerical functions such as copying, scanning, faxing, sorting and distributing mail

• Creates and maintains health record information, files and organizes as needed

• Coordinates with insurance providers and handles pre-authorizations and certifications as necessary

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

Equal Opportunity Employer

RWJBarnabas Health is an Equal Opportunity Employer