Summary Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? Visit us on the web at www.jobs.irs.gov Responsibilities WHAT IS THE TAXPAYER SERVICES DIVISION (TS)? A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions Vacancies will be filled in the following specialty areas: Taxpayer Services Service Centers Ogden Submission Processing. The following are the duties of this position at the full working level. Major Duties: GS-0303-4 Technical Work: 50% Performs a limited number of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity. Assists in identifying and reviewing Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Assists in preparing and maintaining regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed. Reviews documents for specific requirements necessary for processing. Processes current year and/or prior year individual and/or business returns and related information. Clerical Work: 45% Screens documents, forms, and letters addressed or routed to various offices; research correspondence not addressed to specific functional areas. Screens material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determines proper office which the material should be sent. Identifies forms or documents requiring special priority handling and treats them accordingly. Receives, opens, sorts, and distributes both incoming and outgoing mail and products; routes mail to various points within and outside the organization. Ensures all mail and products contain sufficient information for proper delivery. Maintains logs for mail and product accountability purposes. Receives and processes incoming and outgoing registered and certified mail, and express mail shipments. Maintains appropriate records and/or logs for tracking and reconciliation purposes. Updates appropriate systems to reflect shipment receipts. Assists in examining file materials to identify primary subject matter and assigns proper classification from among numerous overlapping possibilities. Determines file number to be assigned. Major Duties: GS-0303-5 Technical Work: 50% Performs a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; timekeeping; and performing other support activity. Identifies and reviews Forms W-2 attached to Forms 1040EZ and 1040PC for conditions meeting Criminal Investigation criteria and code the returns appropriately. Prepares and maintains regular production/inventory reports/attendance records using established formats and sources of data applicable to the program, functional, or organizational reporting requirements. Prepares special reports as directed. Clerical Work: 45% Screens documents, forms, and letters addressed or routed to various offices; researches correspondence not addressed to specific functional areas. Screens material initially identified as "unable to route" to determine information requested and based on thorough knowledge of organization and functions of various offices, determines proper office which the material should be sent. Identifies forms or documents requiring special priority handling and treats them accordingly. Receives, opens, sorts, processes and distributes both incoming and outgoing mail and products; routes mail and products to various points within and outside the organization. Utilizes mail processing devices as needed. Ensures all mail contains sufficient information for proper delivery. Maintains logs for mail and product accountability purposes. Receives and processes incoming and outgoing registered and certified mail, and express mail shipments. Receives, inspects, and accepts incoming shipments. Maintains appropriate records and/or logs for tracking and reconciliation purposes. Updates appropriate systems to reflect shipment receipts. Examines file materials to identify primary subject matter and assigns proper classification from among numerous overlapping possibilities. This position has career progression. If you are selected at a grade level lower than the full working level, you may be non-competitively promoted as your career progresses. For example, you may be hired as a GS-05, but if the position has career progression to GS-11, then you may move from a GS-05 to a GS-11 in as little as three years. Requirements Conditions of Employment STANDARD POSITION DESCRIPTIONS (SPD): PD99154 and PD99155 Visit the IRS SPD Library to access the position descriptions.? Qualifications Federal experience is not required. The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. You must meet the following requirements by the closing date of this announcement: SPECIALIZED EXPERIENCE: GS-4 LEVEL: Basic Requirement: GS-04 To qualify for this position at this grade level you must: Have one (1) year or twelve (12 months) of general experience equivalent to the next lower grade (GS -03) in the Federal government. General experience - Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. OR EDUCATION: Two (2) years of education above the high school level (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school. Note: One full year of academic study is defined as 30 semester hours/45 quarter hours in an accredited junior college, college or university or at least 20 hours of classroom instruction per week for approximately 36 weeks in an accredited business, secretarial or technical school equaling 720 hours. OR COMBINATION OF EXPERIENCE AND EDUCATION: An equivalent amount of combined education and experience. The equivalent combinations of successfully completed post-high school education and experience may be used to meet total requirements. Which of the following is true about your education and/or experience? Basic Requirement: GS-05 You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-4 grade level in the Federal service. Specialized experience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties. OR You may substitute education for specialized experience as follows: A Bachelor's degree or four years of education above high school in any field of study from an accredited college or university. OR Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements. Which of the following is true about your education and/or experience? AND MEET TIME IN GRADE (TIG) REQUIREMENT: You must meet applicable TIG requirements to be considered eligible. To meet TIG for positions above the GS-05 grade level, you must have served at least one year (52 weeks) at the next lower grade (or equivalent) in the normal line of progression for the position you are applying to. Advancement to positions up to GS-05 is permitted if the position to be filled is no more than two grades above the lowest grade held within the preceding 52 weeks. AND TIME AFTER COMPETITIVE APPOINTMENT: By the closing date (or if this is an open continuous announcement, by the cut-off date) specified in this job announcement, current civilian employees must have completed at least 90 days of federal civilian service since their latest non-temporary appointment from a competitive referral certificate, known as time after competitive appointment. For this requirement, a competitive appointment is one where you applied to and were appointed from an announcement open to "All US Citizens". For more information on qualifications please refer to OPM's Qualifications Standards. Education A copy of your transcripts or equivalent documentation is required for positions with an education requirement, or if you are qualifying based on education or a combination of education and experience. An official transcript will be required if you are selected. If the position has specific education requirements and you currently hold, or have previously held, a position in the same job series with the IRS, there is no need to submit a transcript or equivalent at this time. Applicants are encouraged, but are not required, to submit an SF-50 documenting experience in a specific series. A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click here (Section 3, Explanation of Terms) or here for Foreign Education Credentialing instructions. Additional Information We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled. The salary range indicated in this announcement reflects the minimum locality pay up to maximum locality pay for all duty locations listed. The range will be adjusted for selected duty location. General Schedule locality pay tables may be found under Salaries & Wages. This is a bargaining unit position. Tour of Duty: Day Shift - Start and stop times, Monday - Friday, 7:00 am - 3:30 pm. and Swing Shift- Start and stop times, Monday - Friday, 4:00 pm to 1:30 pm. Alternative work schedule, staggered work hours or telework may be available. In the event that a building is closed due to rent management, new hires may be placed in a local commuting location. Telework Eligible Positions: Telework eligible positions do not guarantee telework. Employees must meet and sustain IRS telework eligibility requirements (e.g., reporting at least twice a pay period to your assigned Post of Duty (POD)) and supervisor's approval to participate in the IRS Telework Program. Employees must also be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management. Relocation expenses - No For more information regarding Union Representation click here National Treasury Employees Union - NTEU