Okanogan County Community Action Council (OCCAC) is seeking an initiative-taking, confident Support Services Manager to lead the emergency support services programs for families and youth. With up to 12 direct reports, the manager will oversee case management for clients in need of emergency assistance for rent, mortgage, and utilities, plus develop referring relationships and partnerships for housing, mental health, medical, and other social services. This position will begin January 1, 2025 as a Support Services Manager Trainee position. There will be a 6-month training with the successor. This will be a transition period for the current Support Services Manager to handover training to ensure a seamless transition and share knowledge to cover all aspects of their role and job requirements. OCCAC is a local non-profit agency comprised of a volunteer board and paid staff members who help clients throughout Okanogan County with various social service needs. OCCAC Mission: Leading a revolt on poverty through education, empowerment, and engagement. OCCAC Values: Integrity. Accountability. Advocacy. CommunitPosition Summary The Support Services Manager provides day-to-day operational oversight and leadership for family, youth shelter, and Veteran's program services including staff supervision and client service delivery. Additionally, this position manages the Foundational Community Supports Supportive Housing program, a fee-based Medicaid reimbursement program for case management support of clients. The Support Services Manager will ensure services are delivered following all funding and compliance requirements and to the benefit of the clients and their customer care. The Support Services Manager is responsible for the coordination of partner agencies, outreach, and detailed monitoring of case files and manages contract compliance and budget allocations. The Support Services Manager works with the Executive Director to develop and coordinate the Support Services activities and to build staff capacity and resources for viable and effective programs. This position is supervised by and accountable to the Executive Director. Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Support Services Oversight: • Work with the Executive Director to design and implement evidence-based case management Supportive Services Programs for families, youth, and Veteran's incorporating all funding requirements, legislation, and regulation. • Manage fee-based Medicaid services through Foundational Community Supports (Apple Health and Homes). • Work with the Director of Finance to coordinate and review financial information to prioritize and direct staffing, resource allocation, and objectives. • Apply for grants to support and expand client services and work with funders to meet funder compliance. • Help define program practice areas including target population, outreach and engagement, screening and admission, assessments, housing plans, non-financial assistance, financial assistance, and landlord support. • Ensure accreditation, maintenance, and safety programs are current and accurate. • Support agency objectives with staff recruiting training, evaluations, and retention. • Achieves operational objectives by contributing to agency and program strategic planning, implementing customer-service standards; completing audits; and determining and implementing program system improvements. • Responsible for the management of day-to-day operations of the program. • Manage outcomes using Results Oriented Management and Accountability practices. • Ensure that all aspects of the program advance the mission. Staff Leadership and Customer Care: • Supervise and provide ongoing support to the Support Services P