Position Title: Scheduler Reports To: Manager, Patient Access Department: Patient Access FLSA Status: Non-Exempt Job Code: 3500056 Revised: 9/26/2022 Job Summary: The Outreach Scheduler is responsible for appropriately scheduling patients (in person or by phone) who need diagnostic services (imaging or laboratory), outpatient clinic services, or surgical/procedure scheduling in a manner which corresponds to the satisfaction of the patient and in accordance with the healthcare facility's scheduling requirements. Education, Training or Degree Required: (indicate preferred or required) High School Diploma or equivalent (preferred) Certification from a college or technical school (preferred) License/Registration/Certification Required: (will be primary source verified by HR) No license, registration or certification required. Accountability for All Employees: Adheres to the Olivia Hospital & Clinic Employee and HealthPartners Values Maintains confidentiality of the organization and patients Reports any health/medical errors Observes all Environment of Care policies and reports safety risks or hazards immediately Knowledge, Skills & Abilities: (indicate preferred or required) 6+ months of related experience (preferred) Basic computer and keyboarding skills Knowledge of medical terminology Verbal and written communication skills Organizational skills Customer service skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals Ability to work independently Ability to problem solve and reach/implement reasonable solutions Ability to handle multiple tasks at a time Ability to prioritize and take direction in times of high activity and stress Essential Duties & Responsibilities: Timely and accurate scheduling of diagnostic testing and consultations for internal patients. Communicates test preparations or patient education instructions to patients. Uses appropriate teaching tools, resources and language when providing information to patients. Prints and distributes related documents according to department procedures. Prints and mails patient appointment and recall notices. Coordinates patient status and patient location within hospital and clinic departments. Ensure provider scheduling templates are accurate according to monthly provider schedules. Responsible for scheduling same-day appointments for clinic patients in Laboratory and Radiology. Schedule or re-schedule provider clients from referral and imaging ques, scheduling calls, walk-in clients or provider return appointments. Responsible for monitoring incoming faxes and distributing as appropriate. Monitor and utilize referral work ques and to appropriately schedule patients. May be required to complete prior authorization for specialty services. Maintains privacy and confidentiality regarding patients, staff, and all pertinent information (HIPAA). Additional duties as assigned. Leader Responsibilities: No leader responsibilities JOB ANALYSIS *Note: In terms of an 8-hour workday, "Occasionally" equals 1% to 33%, "Frequently", 34% to 66%, "Continuously", 67% to 100%. In an 8 hour workday, employee must: (Hours at full capacity for each activity) Position None 1 2 3 4 5 6 7 8 Sit X Stand X Walk X Employee's job requires he/she: Activity Not at All Occasionally Frequently Continuously Comments Bend/Stoop X Squat X Crawl X Climb (8 feet) X Reach above shoulder level X Crouch X Kneel X Balance X Push/Pull (25 lbs) X Employee's job requires he/she: Weight carried Not at All Occasionally Frequently Continuously Comments Up to 10 lbs. X 11-24 lbs. X Boxes of paper 25-34 lbs. X 35-50 lbs. X 51-74 lbs. X 75-100 lbs. X Over 100 lbs. X Job requires employee use hands for repetitive action such as: Hand Repetitive Movements Simple Grasping Firm Grasping Fine Manipulating Comments Yes No Yes No Yes No Right Hand Left Hand Both Hands X X X Does the employee's job require: Activity Yes No Describe if Yes Working on unprotect d heights? X Working on uneven terrain? X Working on wet/damp surfaces? X Operating moving equipment? X Operating vehicles? X Use of tools? X Use of telephone? X General Duties Use of keyboard/computer terminal? X General Duties Working under time pressure? X Working rapidly for long periods? X Working alone? X Close work? X Good vision (close/distance/peripheral & depth perc) X Good color vision? X Good hearing? X Good speaking? X Communication with patients/colleagues Reading? X Writing? X Simple arithmetic? X Mathematics? X Weighing and /or measuring? X The work environment where the job is carried out: Job environment Yes No % of Day Spent Indoors X 100% Outdoors X At a desk or bench X 95% In a car or truck X In an office X 95% Is the employee exposed to: Exposed to Yes No Describe if Yes Bloodborne Pathogens/Infectious diseases? X Occasional patient contact Chemicals/respiratory hazards? X Noise? X Dust, fumes & gases? X Extreme heat or cold? X Cramped areas? X Working close to electrical current? X Other hazards? X Exposure Determination: Category I Category II Category III Tasks that routinely involve exposure or potential exposure to blood, body fluids or tissues. Tasks that do not routinely involve exposure to blood, body fluids or tissues, but exposure or potential exposure may be required as a condition of employment. Tasks that do not routinely involve exposure to blood, body fluids or tissues (persons in this category are not called upon to perform or assist in the emergency medical aid or to be potentially exposed in any other way as a condition of employment. Yes No Yes No Yes No X X X For More Information: See Your Leader This job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the supervisor or management. Management reserves the right to change job responsibilities, duties, and hours as needs prevail. This document is for management communication only and is not intended to imply a written or implied contract of employment. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.